Customer Success Engineer Lazio

Customer Success Engineer
Roma
Lazio, Lazio

Your ImpactWe are looking for a hardworking and passionate Customer Success Engineer who is customer obsessed and wants to help our customers during their cloud transformation journey.

You will act as a trusted technical advisor to our customers to help ensure efficient client's public cloud security adoption, and to accelerate business value and ROI.

In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec and DevOps teams within mid-to-large enterprises to implement best in class cloud security solutions. From day one, you will roll up your sleeves and hit the ground running and bring all of your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint.

Most importantly, you have a positive, "can do" attitude and a passion for delivering technical solutions in a fast-paced environment.

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing client's Networks solutions to achieve their business and security objectivesAssist customers in implementing custom integrations and workflows to ensure Prisma Cloud is fully integrated into their security operations center. Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams. Serve as a customer advocate in influencing product roadmap and improvements. Coach customers on how to establish and manage their Cloud Security Change Management/Governance/Center of Excellence programs. Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed. Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Prisma Cloud features and associated business benefits to address their needs.

Your Experience5+ years relevant work experience in pre-sales, post-sales, technical support, solution architecture, consultant or similar roles desired; strong consulting and project management skills requiredAbility to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organizationProven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutionsAbility to multi-task and work in a fast-paced environmentIt is important for you to have a strong background in at least 2 additional areas besides Cloud Computing:Cloud ComputingStrong hands-on experience with one or more of the following Cloud Platforms – AWS, GCP, Azure, Alibaba and OCIStrong Knowledge of AWS services (or other CSP similar) components such as EC2, ELB, VPC, RDS, Route53, S3, Cloud Formation, Cloud Trail, Lambda and IAM etc. One or more of AWS Certification, Azure Certification or Google Cloud Certification strongly preferredKnowledge of general security practices and regulatory compliance requirements (CIS, PCI, NIST, GDPR etc)System Administration and ContainersExperience deploying and operationalizing Kubernetes, containers, and serverless functionsHands-on experience with Linux distributions (RHEL, Debian, Ubuntu, Centos, etc.

)Networking Infrastructure and SecurityGood understanding of Networking concepts and experience with networking devices such as routers, switches, firewalls, traffic generators, etc. Experience with Security Solutions, Remote VPNs, IPSEC, PKI & TLS, TCP/IP, DLP, Authentication Protocols (SAML, LDAP, OIDC, etc.

)AutomationHands-on experience with one or more scripting languages such as Python, PowerShell, JavaScript, etc. Hands-on experience with API calls and how to use scripting to automate multiple callsCI/CD - DevOpsHands-on experience with the CI/CD process & terminology and tooling used for it, such as Jenkins, Repositories (GH, CSP-related, . . ), Ansible, Terraform etc