Customer Success Expert With Italian And English Bardi

Customer Success Expert With Italian And English
Bardi
Emilia Romagna, Bardi

Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees.

For over 30 years' we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day.

We are dedicated to making those experiences as delightful as possible - instantaneous' relevant' predictive and frictionless.

As an early pioneer in robotic automation' we added to our core through steady investment and acquiring key capabilities.

Our design capabilities marry human insight' design-thinking' and process engineering.

To make these designs come to life as envisioned by our designers' we employ the latest in robotic automation' conversational AI techniques with a range of AI-ML enhanced products and cloud-based platform Job Description Are you looking for a new job opportunity?

We have the perfect one for you!

Join Sutherland - a success-focused and dynamic environment that prioritizes delivering outstanding experiences for global organizations.

As we're in a period of growth' this is an exciting opportunity for individuals passionate about customer success to contribute to a thriving workplace that emphasizes career development' mentorship' and leadership training.

As a Customer Success Expert' you will play a significant role in managing post-sales customer relationships' focusing on driving onboarding' adoption' and education of our cloud solution offerings.

Your day-to-day responsibilities will involve utilizing a CRM system and analytics to ensure the ongoing success of our customers.

You'll act as a leader' coach' and advisor' dedicated to delivering value to both customers and the organization.

Responsibilities: - Guide customers through the onboarding process' ensuring a smooth and successful implementation of our products or services.

- Develop new and retain the existing customer relationships.

- Drive awareness and improve the utilization of the services within your customer set.

- Ensure customer satisfaction by addressing technical demands' acting as a point of contact' and collaborating cross-functionally.

- Become an expert on our products and services' stay up-to-date with new features and enhancements.

- Contribute to providing feedback for product advancement.

Qualifications - Strong written and verbal communication skills in Italian and English.

- Advanced analytical and problem-solving skills with the ability to develop quick situational decisions.

- Solution-oriented mindset to understand and solve complex customer issues.

- Experience with cloud technologies will be considered an advantage.

- Proven track record of achieving customer satisfaction goals.

Additional Information - Competitive salary' regular shift.

- Unique social benefits package which includes: Additional Health Insurance, Life Insurance, Food Vouchers, Compliment Cards, Transportation Allowance.

- Team Building activities' Charity events and initiatives and many other company events.

- Internal trainings following the leading global standards.

- Great office locations and work at home option.

- Rewards and recognition programs.