Customer Success Financial Manager Milano

Customer Success Financial Manager
Milano
Lombardia, Milano

Empower every person and organization on the planet to achieve more.

That's what inspires us, drives our work, and pushes us to challenge the status quo every day.

Through our Cloud-first strategy, we strive to deliver solutions that are optimized for the world and enable customers and partners to drive their business more successfully

**Responsibilities**:

This position will drive usage/consumption growth of Cloud by providing analytics on it and analytics of Cloud white space by Solution areas, partner with CSU business organization on Cloud growth planning, forecasting, track execution.

**Prioritize

- Performs and reviews analysis of present and future financial performance, financial plans (e. g. , expected returns, resource allocation, pricing, investment opportunities) and economic transactions (e. g. , customer deals, commercial partnerships, acquisitions, etc. ).

Prepares and summarizes recommendations.

- Works directly with business partners to translate top-down targets to an accountable budget for each group.

Completes and reviews analysis, modeling, and research to support preliminary and adjusted forecast cycles.

Partners and solicits insight from business and commercial stakeholders.

- Delivers results through tracking performance, report accuracy, and partnering with business leaders to ensure execution of plans and accountability for results.

Manages the rhythm of the business for area of responsibility including monthly close, recurring business review preparation, and budgeting.

Generates relevant and actionable insights to drive the business forward.

- Develops and leverages relationships with customers and partners to bolster sales, and to understand and manage business risk.

Collects customer feedback data and applies data analysis techniques to improve customer experience.

Builds strong relationships with customers at senior levels.

Designs and negotiates solutions to complex financial issues with customers.

Engages with customers and partners on their wider relationships with Microsoft.

Serves as advocate for Microsoft and its customers.

Understands customers' businesses to plan growth.

Manages balance between customer centricity, enablement of sales, and cost effectiveness.

**Partnership

- Shares business insights and advances solutions and action plans to drive business and commercial leader goals and short-term accountabilities.

Provides credible insights into industry benchmarks and consumer trends, performance improvements, and growth.

Facilitates to resolve complex issues.

Manages and executes processes through engagement with internal and external stakeholders.

- Applies understanding of the broader Microsoft context to offer solutions to ensure organizational objectives are met.

Develops and manages strategies to proactively mitigate, or reactively address, potential adverse effects of macroeconomic and/or geopolitical risks.

Articulates a comprehensive view of financial results and approaches leaders can implement based on deep understanding of business partner and counterpart work context and situation.

Considers competing views and alterative solutions when formulating recommendations for financial plans and forecasts.

- Conceptualizes and designs new approaches to how financial data is collected and evaluated to impact future outcomes and decisions.

- Drives improvements in data management through automation.

Applies understanding of advanced technology to accomplish business goals and to provide greater depth of analysis.

- Understands the interconnections between data, information, and results and translates this into forward looking narratives and forecasts.

Provides clarity and alignment with senior leaders.

Implements creative ways to show patterns and draw conclusions to help drive decisions and clearly communicate findings.

Generates actionable plans based on complex results, ambiguous findings, and multi-year time horizons.

Articulates understanding and awareness of business partner situation.

**Protect

- Drives the right tone from executive leadership and ensures strict adherence and understanding of Microsoft policies on risk and compliance.

Influences leadership to ensure compliance is a top priority and modeled throughout the organization.

Drives a compliant culture through actions and decisions to instill trust.

Advocates, educates, and promotes best practices and new developments.

Encourages asking questions and identifying risks to compliance.

Champions Microsoft privacy, security, and ethical standards.

Advances key compliance initiatives.

**Qualifications**:

**Required/Minimum Qualifications

- Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science, or related field AND post-graduate financial analysis, accounting, controllership, or finance work experience

- OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science, or related field AND post-graduate financial analysis, account