Customer Success Manager Milano

Customer Success Manager
Milano
Lombardia, Milano

Atlante is NHOA's new Global Business Line dedicated to build the first EV Fastcharging Network enabled by renewables, energy storage and 100% grid-integrated.

The Atlante project is the result of the partnership between NHOA - which develops and invests in the network being owner and operator - Free2Move eSolutions, in the role of supplier of charging technology, and Stellantis automotive group.

**Posizione**:

We are looking for a customer success manager who can provide ongoing support to our clients and network with them, making sure the achievement of the highest fulfilment degree of their expectations, through a mutual relationship capable of creating benefits for both parties.

A Customer Success Manager's main responsibilities include onboarding and supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself, guiding the development and improvement of the services starting from customer needs identification and anticipation.

Ultimately, you will work directly with clients to help solve their problems and map their goals with a proactive approach, allow them to fully benefit from Atlante network functionalities and ensure their satisfaction while they are an active account with us.

You will also work closely with other Atlante colleagues (Operations, Digital, Marketing, Communications) and Customer Support providers in order to support them in identifying aspects for improvement on the processes and services provided and to ensure customer questions and concerns are addressed in a timely manner.

**TASKS AND DUTIES

- Establish and monitoring clear client retention goals and KPI

- Set up the appropriate processes, platforms and tools of data analytics and reporting

- Process milestones for the clients and employees to work toward

- Implement an effective customer onboarding strategy

- Manage Customer Support providers activities, training and related contracts updates

- Assist customers with setting up and navigating programs or software

- Promote the value of the product through customer experience

- Contribute to the dissemination of the culture of customer centricity in the Atlante team

- Upsell services and products with the brand image

- Assist in creating training courses and educational materials

- Daily monitor and review customer feedbacks, complaints and concerns in order to continuously improve the customer experience

**Requisiti**:

- 3-4 years of experience as a Customer Success Manager or similar role, preferably in the mobility industry

- Experience working with brand image and promoting value through customer experience

- Exceptional ability to communicate and foster positive business relationships

- Technical skills required, as they relate to the use of the product or service

- Mastery of individual productivity tools (excel and powerpoint), as well as of the main data management and analysis systems (power bi, sas, etc.

)

- Accountability and personal organization are essential

- A communications or marketing degree is preferred

**Altre informazioni**:

- A permanent full time contract

- An ambitious employer; we only want the best for you;

- Professional experience in an international environment with frequent contact with other colleagues and partner around the world;

- Strengthen cross-functional communication skills;

- Be part of the young (35 on avg. )

and international (+26 nationalities) group and work in a dynamic and fast-moving environment;

- A fast career track like only few other companies can match;

- Always room for new ideas!

Location: Milan/Remote Working