Customer Success Manager Torino

Customer Success Manager
Torino
Piemonte, Torino

Our client is looking for a Customer Success Manager with a Customer service/ sales experience or background (education) with focus on account management or directly in the field of Robotics.

Fluent in English.

The Success Manager is focused on driving repeat sales by creating a meaningful relationship to UR's service and facilitating the successful deployment of Cobots.

The current goal of the Customer Success Manager is to achieve the company growth aspirations, consistently strengthening and reinforcing the brand, as well as deepening the engagement and adding value to clients.

Main responsibilities:

- Have full ownership of customer experience; maintaining full overview of the robot deployment timeline and delivering appropriate resources during the customer lifecycle.

- Understand the individual growth and business goals of customers and facilitate their development.

- Cross-functional team and partners coordination to ensure flowless customer implementation and experience.

For example, establish clear processes and handoffs to support, service, and sales teams when needed.

- Coordinate with various members of the internal team by processing feedback received from end users, partners, and other members of the UR network.

- Work independently, while also sharing knowledge and best practices with the team and relevant stakeholders and sharing ideas for customer experience, engagement and improvement initiatives.

- Technical or Economical Academic background.

- Team collaboration, customer centricity, innovative mindset.

- Customer service/ sales experience or background (education) with focus on account management or directly in the field of Robotics.

- Previous experience in education, troubleshooting, implementation in the fields of robotics or manufacturing.

- An excellent communicator who relates well to all kinds of people, has the ability to build appropriate rapport, and uses diplomacy and tact to defuse high tension situations comfortably.

- Able to understand technical details of automation solutions utilizing Universal Robots Cobots.

- Fluent in English.

Location: Turin with availability to travel about 50% of the time around Italy.

**About the company**:

- Universal Robots, part of Teradyne Inc. , is empowering change in the way work is done.

- Its vision is to create a world where people work with robots, not like robots.

And with 50, 000+ cobots already installed worldwide, they're well on the way to achieving it.

Working towards their vision gives them endless opportunities to learn, grow, innovate, and solve problems together as they bring their technology to companies of all sizes all over the world.

- They employ 1000+ people in offices across North America, South America, Europe, and Asia.

- In Europe the company has three branches based in Barcelona, Paris and Turin.