Customer Success Manager Milano

Customer Success Manager
Milano
Lombardia, Milano

Witailer, a Retex brand, is a tech-oriented startup whose mission is to help brands succeed in the complex e-marketplace and Amazon ecosystem.

We offer our customers end-to-end strategic and operational solutions and proprietary software.

Our team is composed of dynamic young individuals with a strong international view and coming from diverse backgrounds.

We are looking for a **Customer Success Manager**, who is able to develop and lead initiatives to significantly grow clients' business on e-marketplaces.

A Customer Success Manager is able to understand the challenges and needs of each project and coordinate the team to achieve the set objectives.

As a **Customer Success Manager**, you will:

- Manage a portfolio of key strategic clients;

- Develop and lead initiatives to significantly grow clients' business on e-marketplaces;

- Drive project delivery, analyzing key metrics, implementing appropriate actions, monitoring results, and ensuring timely delivery and achievement of business targets;

- Effectively articulate insights and knowledge in the form of client deliverables;

- Utilize the most innovative e-marketplace tools and solutions to scale activities across the client base.

- 1-2 years of relevant Consulting, eCommerce or Trade Marketing experience;

- Strong problem-solving skills and analytical mindset;

- Experience working across multiple teams and projects to deliver significant impact on the business;

- Ability to relate with multiple stakeholders, internal and external;

- Ability to manage and prioritize well across competing requirements; project management skills and experience is valued;

- Fluent in Italian, English and Spanish; other European languages (German and French) are preferred;

- Excellent IT Literacy.

Proven use of web and associated technologies in driving traffic and sales in an online environment is preferred.

**In **Witailer you will find**:

Our work culture is friendly and collaborative, and we value the opinion of each team member, and encourage each person to directly shape the company, processes and direction.

We believe in continuous growth so we invest in training and make sure each team member has ownership over their work.

- A fast-growing, dynamic team, working with a startup mindset

- Competitive salary

- Ongoing training

- Smart working and flexibility

- Restaurant tickets