Customer Success Manager Milano

Customer Success Manager
Milano
Lombardia, Milano

On our path to becoming the world's favorite way to shop, we're assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries.

We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love.

We're in search of global talent eager to embrace our atmosphere and defy their own expectations.

**Role & Responsibilities**:

- Ownership and accountability for ensuring customer growth, customer satisfaction and contract renewals within the assigned customer portfolio

- Planning and implementing growth strategies for the assigned client portfolio based on their specific needs, becoming an expert in the use of our technology and our road map

- Defining, analyzing, and regularly monitoring client KPIs whilst reporting back to your merchants with recommendations for improvements and tangible action plans to reduce churn and mitigate risk

- Helping in the development of our product roadmap as a key conduit of ideas and feedback from our merchants, serving as the voice of our customers and using their feedback to drive continuous improvement across all areas

- Always acting in the best interest of your merchants - passionate, dedicated and commercially focused, being the first point of contact for troubleshooting issues as they arise, and providing clear, regular communications to show progress

**Who you are**:

- 3+ years professional experience (preferably within retail, account management or sales, or client services)

- Outstanding verbal and written communication skills

- Must be fluent in English; fluency in Italian, Spanish or French is a plus

- Experience working in a tech-startup or ecommerce environment is a plus

- Data-driven approach

- Thrive when juggling multiple projects at once

- Ability to listen carefully and understand technical requirements

- Meticulous attention to detail and excellent reporting ability

**What we offer**:

**Diversity & Community

- With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other.

Diversity is part of who we are, and essential to our success.

**Ownership & Impact

- Here, every voice matters.

We're organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

**Trust & Collaboration

- Successes and failures are won together at Klarna in a melting pot of teams.

Win, lose, and learn, we're on this path together.

If you love what you do, you should love where you do it.

We appreciate that everyone's different and has their own preferences of where and how to work.

We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely.

This means that combining both is the key to success.

At Klarna, You can choose between working from the office, remotely within your employment country, or even outside of it for up to 20 working days per year.

Flex it up!

Challenges & Rewards

- We take a very Swedish approach to benefits.

Support for parents, health and wellness perks—we've got you covered.

**About Klarna