Customer Success Manager Milano

Customer Success Manager
Milano
Lombardia, Milano

We empower passionate problem-solvers to collaborate, innovate and do their best work.

That's why we're number 9 on the Forbes Cloud 100 list and on Glassdoor's list of Top 10 fintechs to work for.

And we're just getting started.

We're building diverse and inclusive teams around the world — because that's how we create even better experiences for our merchants and our partners.

And we need your help.

So, join us to build tomorrow, today.

You will be the business advisor and main point of contact to a merchant's pre, during and post integration process.

You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants.

This person will be handling both French and Italian markets.

The key for success here will be the ability to utilize your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

**About You**:

- 3+ years' experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry

- A strategic problem solver with excellent project management skills

- Good knowledge of today's major e commerce and payments technologies, players and major future trends

- Customer driven and able to establish robust relationship with assigned customer base

- Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently

- Fluent in Italian and English

**What you will be doing**:

- Crafting merchant specific account development plans

- Building high touch, consultative and positive relationships with our merchants through regular and open communications

- Delivering expertise, education, and guidance to merchants as they craft and execute on a comprehensive, global payments strategy.

- Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce

- Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants' needs

- Collaborating with various teams (e. g.

Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

LI-JC1

**What we stand for

**#Aspire

We supercharge your professional growth with career development programs and leadership training.

You can learn your way, with tailored pathways and online platforms.

And be inspired at relevant conferences.

**#Excel

We don't stop at 'good' here.

We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

**#Unite

We're proud of our global connections and inclusive environment.

So we champion this through our colleague-led community groups and celebrate many cultural events together.

**Want to see us in action?

**_

Take a peek inside here_**_. _

**We believe in equal opportunities