Customer Success Manager Milano

Customer Success Manager
Milano
Lombardia, Milano

Work somewhere with the creativity of a scaleup and expertise of an enterprise.

We're looking for a world-beating Customer Success Manager who will report to the Head of Go to Market and Customer Success.

You'll work in an international team where you'll manage a Customer Success Team in order to contribute to building relationships, reviewing customer complaints and concerns, and keeping clients engaged using our products.

You'll also be in charge of conducting onboarding sessions and trainings to ensure successful adoption and implementation of our SaaS tech products, and of developing and executing customer success plans.

**Requirements**:

**What You Have

- Proven work experience as a Customer Success Manager or similar role

- Experience working with brand image and promoting value through customer experience

- Exceptional ability to communicate and foster positive business relationships

- Technical skills required, as they relate to the use of the product or service

- Accountability and personal organization are essential

- Experience in managing a diverse group and training each according to company standards

- Proficiency in English and Italian

**Who You Are

- Problem solver

- Deeply analytical

- Proactive to find solutions

- Strong client-facing and communicator

- A people manager

**Benefits

**Working at iGenius

With a growing team and operations in Milan, NYC, London and Switzerland (Lausanne), iGenius is a scaleup that thinks like an enterprise, where talented innovators can thrive and people come first.

That's not all.

**Perks

- Learning Friday.

If our team members know more, so do we.

That's why we give everyone a training budget that they can spend on books, online courses or other training materials.

- Smart Working.

Trains can be a drag, you can save some commuting time by working from home.

- Salary is based on experience, and topped up with other bonuses.

**About iGenius

Established in 2016 by Uljan Sharka, iGenius is an AI company on a mission to humanize and democratize business data with Crystal, our proprietary GPT for numbers platform.

Unlike traditional BI tools, Crystal takes a human-first approach that enables business users to have high value conversations with data, all in an easy to use intuitive platform.

By combining data science, machine learning and conversational AI, Crystal becomes a private AI brain for business data, providing organizations with instant, safe and relevant data insights leading to faster and better decision making and business growth.

With a strong global presence, iGenius operates in 4 countries with offices in New York, San José, Lausanne, London, and Milan, the company's headquarters.

The team counts +100 talented international professionals, highly skilled in AI, machine learning, data science, and software engineering.