Customer Success Manager Milano

Customer Success Manager
Milano
Lombardia, Milano

Customer Success Manager

**The key bits

- **Flexibility**: Choose your ideal work environment, be it remote or our Milan office.

Regular visits to Milan will allow you to build relationships with customers and prospects through face-to-face interactions.

- **Salary**: €25-35k + bonus, based on experience.

- **Interviews**: The standard process is 3 stages totalling around 3 hours over 3 weeks, including one case study

- **Reporting to**: Martina - Country Manager for Italy

**Help us make agencies succeed

At Furious, our mission is to transform the way agencies and consulting firms operate, driving them towards sustainable growth and success.

We've developed an all-in-one platform that empowers our clients to streamline their operations, automate tasks, and navigate the complexities of the modern business landscape with ease.

By providing tools and resources to implement industry best practices, automate repetitive tasks, and avoid common pitfalls, we're helping our clients stay on course towards profitability and productivity.

We are growing at 100% a year, a rocketship fueled by a team of passionate, vibrant individuals who thrive on making meaningful changes while enjoying every step of the journey.

We value the unique talents of each team member, offering ample space and support for personal and professional growth.

And that's where you come in.

**Your mission with us

As we are scaling, you'll play a vital role in ensuring an optimal experience for our B2B customers, both at onboarding and later.

As part of the core team in Italy, you will also play a key role in making sure our brand shines just as much in Italy as it does in other countries.

Your responsibilities will include:

- **Deliver a stellar onboarding experience for our new customers**: Be the point person for new clients, guiding them through our ERP system.

This includes data migration, user setup, and tailored training sessions to ensure a smooth and efficient implementation.

- **Become a product expert for your assigned accounts**: Gain a deep understanding of our ERP's functionalities specific to each client's needs.

This allows you to anticipate challenges, proactively offer solutions, and maximize their return on investment.

- **Cultivate long-term relationships with key customer contacts**: Regularly communicate with your assigned accounts, fostering trust and open communication.

- **Identify opportunities to optimize customer workflows**: Analyze customer usage data and identify areas where our ERP can further streamline their operations.

Propose process improvements and ongoing training to ensure they're leveraging the full potential of the system.

- **Advocate for the customer voice internally**: Champion customer feedback and success stories.

Communicate their needs and challenges to product development teams, influencing the roadmap to ensure the ERP continues to meet evolving business requirements.

- **Italian Market Champion**: Leverage your understanding of the Italian market to contribute to our marketing efforts.

This includes translating key marketing content for the Italian audience, and leading in-person events to showcase our value proposition.

- **Drive Customer Acquisition & Growth**: Contribute to the Italian market expansion by qualifying leads, crafting outreach sequences, scheduling calls, and generating positive testimonials.

Organize in-person events to foster deeper relationships with prospects.

**You're the perfect fit if you bring

- **Project management?

No problem**: you are structured and attentive to details and can roll out complex plans that feel smooth to those you onboard.

- **You thrive in complex environments**: You enjoy untangling intricate systems and possess the patience to navigate the nuances of our ERP.

- **You're a customer champion**: Building strong relationships and ensuring customer satisfaction is your passion.

- **You have a knack for learning**: You're a quick study who can master complex software and translate that knowledge into actionable strategies for customers.

- **Collaboration is your middle name**: You shine with your positive attitude and sense of humor.

You thrive in a team environment and enjoy working with product development and support to advocate for customer success.

- **Parlo English o Français**: Fluency in Italian and either English or French (C1 or above).

**Why join us

- **Make Your Mark**: Be part of a high-growth startup that's making waves in the industry.

- **Join a Great Team**: Work alongside a diverse and passionate team who knows how to have fun.

Meet the whole team in exciting in-person offsites once a year.

- **Embrace Excitement**: Dive into a role where every day brings new challenges and opportunities.

- **Competitive compensation**:

- **Support Sustainability**: Contribute to our commitment to environmental stewardship through onepercentfortheplanet. fr.

Pay: €25, 000. 00 - €35, 000. 00 per year

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