Customer Success Manager Milano

Customer Success Manager
Milano
Lombardia, Milano

NI's Product Analytic is looking for a Customer Success Manager.

As a CSM you will provide customer success, technical account management and project management support for cross-functional account teams and customers.

Each CSM will support names customer/s globally with local and remote IT and App Engineering backing.

The CSM also needs to be a tech-savvy professional with an internal desire to expand their technical knowledge as required, be results-driven, and aspire to achieve customer success and satisfaction.

Ultimately, they should provide technical, product, and business knowledge to support all technical activities and projects to manage a large customer, support all relevant sales processes, and strengthen customer relationships.

As part of your day to day work, you will regularly interact with customers to ensure smooth software and related services delivery.

CSM maintains close communication with different functions inside the customer.

You are responsible for identifying potential areas of concern for customers before they arise.

You search for understanding customers' current and future needs during their continued business relationship.

You need to leverage other experts (Application engineering, Operation/IT, R&D, Product Management etc. )

to help them do this critical work.

As a CSM, you have a crucial role in orchestrating/directing cross-functional teams to ensure that the customer gains high value from our Product Analytics Software solutions and grows the company business.

**Responsibilities**:

- Communicate with clients on all aspects of the software solutions and related services delivery

- Document technical requirements, schedules, etc.

- Respond to technical concerns and problems, ensuring smooth implementation and launch.

- Program managed portion of the ongoing projects in the account he is covering

- Coordinate training

- Report on product performance

- Identify solutions to reduce support costs

- Liaise with the sales department to win new business and increase sales

- Establish best practices

- Keep track on account health metrics

- Provide Product Management and R&D customers' feedback to help identify potential new features or products

**Requirements**:

- Proven work experience as a Customer Success Manager / Technical account manager

- Solid technical background with hands-on experience in Semiconductor test

- Familiarity with software development and deployment processes

- An ability to gasp customers' needs and suggest timely solutions

- Excellent verbal and written communication skills

- Strong analytical and problem-solving skills

- BSc degree in electrical and electronics engineering or relevant field

**Why NI?

**There are many reasons to consider joining a company.

Key among them are the people, the ideas, and the technology.

At NI, we believe in the power and potential of connecting the three to create a path to success.

**The people**: We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

**The ideas**: What did you want to be when you grew up?

Did you want to program robots?

Build flying cars?

Leave the world better than you found it?

At NI, we build on the big ideas of big dreamers to make their visions a reality.

**The technology**: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle.

From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We've long been globally recognized as a top employer.

Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving.

We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we're here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years?

If so, let's get started, and let's Engineer Ambitiously together.

**We are changing how we work by offering more flexibility.

**NI has decided to take a hybrid approach (working both on

- and off-site) at an aggregate level.

We know that different roles have different requirements, so we're embracing a full range of options.