Customer Success Manager - German/Italian Speaking Firenze

Customer Success Manager - German/Italian Speaking
Firenze
Toscana, Firenze

Customer Success Manager - German/Italian speaking Remoto EUR 50. 000 - 70. 000 6 giorni fa We are Progress (Nasdaq: PRGS ), an experienced and trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely.

Join us as a Customer Success Manager and help us do what we do best: propelling business forward.

As a Customer Success Manager, you will be responsible for post-sales activity for Progress Software's most strategic and key customers.

This role serves as the primary point of contact for these customers.

In this role, you will: Manage a portfolio of customers to drive greater business value and ensure our customer investments are being optimally leveraged.

Act as a strategic partner with insights into customer objectives and driving product adoption.

Understand and identify Progress services and offerings and how they help meet customer's objectives leading to upsell opportunities.

Act as a liaison between product management and the customer.

Collaborate cross-functionally with account team members to create a seamless customer experience.

Hold quarterly account reviews to discuss the status of accounts and future business opportunities.

Implement comprehensive engagement and communication strategies to maintain high customer satisfaction and minimize churn.

Develop metrics, processes, and best practices to optimize customer value and satisfaction.

Serve as the primary interface for managing and resolving critical situations within accounts.

Expected results within 3-6 months: A proficient knowledge of Progress Software INFRA products and services.

Self-sufficient management of a portfolio of 25 customers in the United States.

Detailed and prioritized account plan development, including product adoption strategies and the identification of upsell opportunities.

Manage and establish customer relationships including key executives and decision-makers.

Timely execution of customer success engagements.

Your background: 3+ years in Customer Success, with a proven ability to manage relationships in complex organizations.

Fluent in German or Italian.

Bachelor's degree or equivalent work experience.

Demonstrated experience in customer management within a software or SaaS environment.

Experience with Gainsight and Salesforce.

Strong verbal and written communication skills.

Demonstrated ability to engage positive relationships across multiple company functions.

Certifications in customer success, project management, or related fields are a plus.

Ability to travel up to 20%.

If this sounds like you and fits your experience and career goals, we'd be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy: Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP).

Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution.

Time-off and Leave: Generous vacation allowance and additional days off for volunteering.

Well-being: A global well-being program focused on physical, mental, and financial health.

Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter.

Career Growth: We empower you to own your career and personalize your growth.

#LI-NT1 #LI-Remote Together, We Make Progress.

Progress is an inclusive workplace where opportunities to succeed are available to everyone.

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