Customer Success Manager - Italy Milano

Customer Success Manager - Italy
Milano
Lombardia, Milano

The Company

PayPal has been revolutionizing commerce globally for more than 25 years.

Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.

We help merchants and consumers connect, transact, and complete payments, whether they are online or in person.

PayPal is more than a connection to third-party payment networks.

We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds.

We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.

We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts.

We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day.

We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.

Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

**Job Description**:

**Your day-to-day

In this role, your daily activities centre around supporting up to 10 enterprise relationships, in three key focus areas: Grow, Satisfaction and Retain.

You will:

- Develop mutual customer success plans with key merchant contacts with merchants to detail growth opportunities and optimization.

- Identify cross

- and upsell opportunities and collaborate with the aligned sales teams to drive deal success.

- Drive merchant retention through ongoing relationship management and proactively mitigate merchant churn risk.

- Proactively review merchants' operating environments to deliver merchant education and best-practice sharing.

- Advocate and liaise with internal teams, including product or technical support, to improve merchant experience.

- Address compliance, risk, and regulatory concerns, field incoming reporting and reconciliation questions, and complete formal analyses on declines and interchange.

**What do you need to bring**:

- Native-level_ _Italian and excellent business English

- Solid customer success or account servicing experience with complex, enterprise solutions (ideally payments, fintech or e-commerce) catering to Fortune 1000 companies

- Proven track record of successfully managing multiple business customers, developing opportunities, and meeting new business targets.

- Strong communication skills and commercial awareness.

- Travelling to your customers to deliver business reviews and increase relationships is key to a successful business partnership.

**Preferred Qualifications**:

- Ability to work well in a matrix environment, including experience in collaborating across multiple internal departments and levels within an organization.

- Several years of proven and strong inbound and outbound sales experience within a fast-paced target-oriented environment, preferred (but not necessary).

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

**Our Benefits**:

At PayPal, we're committed to building an equitable and inclusive global economy.

And we can't do this without our most important asset—you.

That's why we offer benefits to help you thrive in every stage of life.

We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

**Who We Are**:

**Commitment to Diversity and Inclusion

**Belonging at PayPal**:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of