Customer Success Manager, Marketplace Italy (M/F/D) Bardi

Customer Success Manager, Marketplace Italy (M/F/D)
Bardi
Emilia Romagna, Bardi

Company Description** About Redcare Pharmacy**:

As Europe's No. 1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation.

We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision "Until every human has their health".

If you're seeking a career that offers purpose and aligns with your values, join us and start your #Redcareer today.

**About the role**:

Be in the center of it, not just part of it!

As **Customer Success Manager, Marketplace Italy(M/F/d)**, you will lead our sellers to success and play a key role in the establishment, development and growth of our company.

**Job Description** About your tasks**:

- You are part of the central platform team and significantly drive the marketplace activities within Shop Apotheke Europe in the Italian market.

- You are constantly in touch with your partners and develop strategies to support and optimize their performance.

- You are the first point of contact for your partners in case of questions

- You create regular analyses based on all relevant KPIs to ensure that targets are achieved

- You monitor and continuously improve partner satisfaction and the customer experience

- You have a good sense for new market developments and point out possible market opportunities to the partner

**Qualifications** About you**:

- You have a successfully completed degree in economics, marketing or e-commerce and / or a comparable professional qualification

- You have experience in the marketplace or e-commerce sector

- You have strategic thinking skills and ideally experience in the health sector

- You have very good time management skills

- You enjoy working with data

- You are willing to take on responsibility and are enthusiastic about marketplaces

- You are a good communicator and maintain relationships with internal and external stakeholders

- You have fluent Italian and English communication and negotiation skills

- Good German language skills complement your profile

**Additional Information** About your benefits**:

In order to provide you with the best possible support for your individual needs - whether it's living a healthy life, having enough time for your needs, or developing your skills - we offer a wide range of different, site-specific benefits:

- ** Welcome days**:We want you to feel comfortable from day one and welcome you with a specific onboarding program.

- ** Mental health**:Get quick professional help from psychologists from Likeminded if you feel overwhelmed in your personal or professional life.

Anonymously and free of charge.

- ** Smart working**:When your job doesn't require you to be onsite, we arrange hybrid work schedules with the possibility of working remotely.

- ** Redcare Events**:We can only grow together.

We promote team spirit with team and corporate events, regularly celebrating our successes all together.

- ** Training and personal growth**:We encourage continuous learning and growth through internal and external trainings and workshops.

- ** Employee discount**:Of course you will have discounts in our webshop.