Customer Success Manager - Protected Categories Law Milano

Customer Success Manager - Protected Categories Law
Milano
Lombardia, Milano

Imagine what we can INSPIRE with you

Moody's empowers people to make better decisions and achieve brighter futures.

This is what motivates us to bring out the best in our products and our people.

Join us.

Forward Together.

Department

We strive to be a world-class sales organization with our customers' needs at the centre of everything we do.

Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms.

As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge.

An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.

Role/Responsibilities

The internal title for this role is an Assistant Director Sales Representative.

This role is responsible for working with other sales colleagues and other internal stakeholders to drive the adoption of DataApps solutions and improve the overall customer experience to help drive growth and customer loyalty, helping clients to realise value in our offering.

- Meet or exceed activity based KPIs which align with the company's vision and objectives

- Work with sales colleagues and other internal stakeholders to drive product adoption and successfully enable end users

- Deliver successful training sessions and workshops to clients with a clear strategy and objectives

- Partner with Solution Specialists to deliver targeted client demos that address client needs

- Collaborate with Product Management and Product Strategy to promote improvement in product quality and coordinating regular client feedback forums.

- Identify additional products and services that clients may benefit from and relay qualified opportunities to Relationship Managers

- Act as a customer and segment expert and provide product/service insights during the relationship lifecycle

- Assist in the preparation and circulation of market insight comments to create awareness of Moody's expertise internally and externally

- Position requires travel (approximately 20% to 40% of your time) This role is responsible for working with other sales colleagues and other internal stakeholders to drive the adoption of DataApps solutions and improve the overall customer experience to help drive growth and customer loyalty, helping clients to realise value in our offering.

- Meet or exceed activity based KPIs which align with the company's vision and objectives

- Work with sales colleagues and other internal stakeholders to drive product adoption and successfully enable end users

- Deliver successful training sessions and workshops to clients with a clear strategy and objectives

- Partner with Solution Specialists to deliver targeted client demos that address client needs

- Collaborate with Product Management and Product Strategy to promote improvement in product quality and coordinating regular client feedback forums.

- Identify additional products and services that clients may benefit from and relay qualified opportunities to Relationship Managers

- Act as a customer and segment expert and provide product/service insights during the relationship lifecycle

- Assist in the preparation and circulation of market insight comments to create awareness of Moody's expertise internally and externally

- Position requires travel (approximately 20% to 40% of your time)

**Qualifications**:

- Undergraduate/first-level degree (e. g. , Bachelor's degree) required, with coursework in business, economics, finance, marketing or related fields.

- A Moody's employee at this level would typically have 2-3+ years' experience working in direct business-to-business client facing roles with experience within a SaaS, commercial data, analytics, regulatory or finance industry.

- Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases.

- Ability to present high-level information as well as detailed demonstrations of products & services.

- Excellent verbal/written communication and presentation skills.

- Ability to work both independently and within a team environment, with focus and high attention to detail.

- Fluency in English and Italian

- Research is dedicated to persons protected by Law 68 of March 12th 1999: placement of people with disabilities and protected categories

Moody's is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.