Customer Success Manager - R&D Quality (Remote) Milano

Customer Success Manager - R&D Quality (Remote)
Milano
Lombardia, Milano

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster.

We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed.

Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do.

Veeva is a work anywhere company.

You can work at home, at a customer site, or in an office on any given day.

As a

**Public Benefit Corporation**, you will also work for a company focused on making a positive impact on its customers, employees, and communities.

**The Role

Do you love consulting, but are tired of traveling?

Do you enjoy building long-term customer relationships and helping customers achieve their business objectives?

Combining Quality experience, process know-how, and product expertise, CSMs help customers identify how to add value to their organization, adopt best practices, and drive industry transformation beyond the software implementation.

This is a remote, customer-facing role based in Europe with no work location rule if you are near an airport and able to meet travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

**What You'll Do

- Promote product adoption by sharing industry, release management, and product best practices

- Drive change by establishing relationships with key customer IT and business stakeholders

- Partner with Sales, Strategy, Services, Marketing, and Product Management teams

- Build and manage customer working groups and communities so our customers have an avenue for peer-to-peer interactions and the development of best practices

**Requirements**:

- 5+ years of experience working with life-sciences companies in Quality with a demonstrated understanding of processes, and technologies

- Track record of life-sciences software implementation projects in a consultant, business analyst, IT lead, and/or business sponsor role(s)

- Proven ability to collaborate and build strong relationships with IT and Business leaders

- Excellent presentation and communication skills, including the ability to chair meetings, host webinars and take complex business and software concepts and articulate them to audiences of varying levels

- Fluency in English

- Ability to travel 25%

**Nice to Have

- Direct experience implementing/consulting on known Quality technologies - e. g.

FirstDoc, Documentum, Master Control, OpenText, Qumas, Sparta

- Participation in industry efforts outside of day-to-day job responsibilities

- Detailed understanding of emerging Industry best practices, trends, and/or standards

- Fluency in another European language is plus

**Perks & Benefits

- Allocations for continuous learning & development

- Health & wellness programs

RemoteItaly

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce.

Diversity makes us stronger.

It comes in many forms.

Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals.

We value people for the individuals they are and the contributions they can bring to our teams.