Customer Success Manager, San Giuliano Milanese Bardi

Customer Success Manager, San Giuliano Milanese
Bardi
Emilia Romagna, Bardi

Social network you want to login/join with: Client: TD SYNNEX Italy s. r. l. Location: Job Category: Customer Service EU work permit required: Yes Job Reference: 87cbc26ae3a1 Job Views: 4 Posted: 19. 02. 2025 Expiry Date: 05. 04. 2025 Job Description: We're TD SYNNEX , a leading IT distributor and solutions aggregator for the IT ecosystem. We're 23, 000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services, and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes, and unlock growth opportunities. At our core, we're a company that cares. We care about our partners, our co-workers, our investors, and the world around us. And we're committed to being a diverse, inclusive employer of choice and a good corporate citizen. What's On Offer Our employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organization, the flexibility available (regardless of gender), and the caring and supportive nature of our managers and colleagues. We all pitch in to assist others as needed We also offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans, and from your colleagues. We value Diversity, Equity and Inclusion (DEI) and have an established team to focus on a range of programs to assist those from diverse backgrounds whether age, gender, or other factors to thrive in our workplace. This will be the scope of our business in which you can make a meaningful difference Job Purpose: The AWS Customer Success Manager is responsible for optimizing the business processes required for the businesses , platform and vendor integration, optimized processes, customer engagement, and Partners training. This includes offering shared support and Partner success through TD SYNNEX Italy. An important role for this Partner success specialist will be to design and implement scalable regional operational processes and monitoring AWS service aligned to TD SYNNEX's platform offerings. The Specialist will work closely with internal departments and others to ensure appropriate understanding, documentation, and coordination of activities are achieved as applicable. The Specialist will own and coordinate several projects, briefings, and progress updates. The specialist will collaborate with TD SYNNEX's Business Unit leaders, Marketing teams, and vendors to develop the right strategies and to prepare internal systems and processes to launch platform products/services/programs/campaigns across Italy. Responsibilities: Scouting new partners with proactive engagement. Onboarding, educating, creating adoption, and acting as a customer advocate. Own definition and design in central operations to support TD SYNNEX AWS Business. Provide strategic processes and operational support to help drive success across the AWS portfolio, including innovative end-to-end monetization models for products, services, and solutions. Design an intentional end-to-end customer experience to enable all key customer touchpoints. Review existing processes and provide advice in specialized subject areas, for example legal guidelines, internal compliance policies, services, platform support, or others as necessary. Document all processes accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard service levels within the scope of order fulfillment and vendor and customer invoicing. Act as the business owner for operations system enablement. Liaise with Platform teams and IT to drive the definition of system requirements, functional specs, and deployment of the necessary revenue and pricing processes supporting our solution offering. Manage constant communication with countries and other stakeholders around processes. Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for J-18808-Ljbffr