Customer Success Manager Thefork Pay Bardi

Customer Success Manager Thefork Pay
Bardi
Emilia Romagna, Bardi

Join TheForks!Behind TheFork, there's a multi-talented team.

From the sales representative to the geek, from the burger fan to the fabada addict. . . everybody meets. . . and shares the common goal to become the market leader in online restaurant reservation. Web designer, business analyst, project manager, account manager, believe us, there's something for everyone!More than a simple online reservation website, TheFork is a genuine urban restaurant reference guide with a community of 900 Forkies!Since we joined the TripAdvisor group in, we've been present in no less than countries:

France, Spain, Switzerland, Belgium, Italy, The Netherlands, Sweden, Denmark, Portugal, Australia. . . countries that share the same Fork, many many tables and thousands of great moments to share !TheFork expects the future Forkie to have an unquestionable team spirit, to be startup-minded, with a strong food & web sensitivity. Under the Manager of Customer Success Manager for TFP, you be the owner and responsible party for growing and maintaining the active TFPay customer baseWhat you will do:

Activating and onboarding restaurants to the TFPay solution, to drive the adoption of contactless payments as wellas other payments powered products with our customer base (including supporting KYC process, training and continuous contact with restaurants to show case value). Encourage continuous engagement with TFPay and payments powered products by TheFork. Actively participate in resolution of payment issues and irritants when requiredBe the Voice of Customer for TFPay, generating an in-depth understanding of customer needs and articulating them to the Head of CS and Head of Payments. Who you are:

Main competences:

Languages:

Native Spanish/ French /Italian (depending on geo), English intermediateCustomer obsessionEmphaticTenatiousExcellent communication skillsDynamic and perseverant personResults orientedGood attitude is very important. Plus requirements:

Experience as a customer success or account manager. Experience with a restaurant is a must. Experience in e-commerce is a must. We like organized people, dynamic and with good communications skills.

Also use to work in team and with a high work volume. What we offer:

Permanent contractCompetitive fixed salaryTicket RestaurantInternational working environmentCompensation for practicing sportsInteresting health insurance offerFlexible Working PolicyDining and leisure areaCoffee point on each floor with coffee and tea for freeWell-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc. )