Customer Success Operations Specialist Segrate

Customer Success Operations Specialist
Segrate
Lombardia, Segrate

Brand

Vacancy title

Customer Success Operations Specialist

Ref

20661

Function

Sales Europe

City

Segrate

Salary

Competitive

Closing date

30/09/2024

Description

Triumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries, from Norway to Morocco and from Chile to Australia. This is taken care of by around 20, 000 wholesale customers, with whom Triumph has traditionally had close relations, in addition to a dense network of more than 2, 300 controlled points of sale, which are operated both by partners and by Triumph itself. The company is mindful of the fact that quality products must be accompanied by excellent service in order to satisfy demanding consumers.

Learn more about Triumph on:

Our Customer Success Operations Department in Segrate (MI) is looking for a

**Customer Success Operations Specialist (f/m/d) (100%)

**Your Responsibilities**:

- Take part in daily, weekly and monthly monitoring and housekeeping exercise to keep good data integrity, to resolve incomplete orders and to keep a high delivery performance

- Regularly work on troubleshooting allowing a proper weekly Sell Out posting and submission of all relevant documents before the Monthly Closure

- Learn and constantly improve month end closing procedures

- Support stock take activities being the contact part for Customers & Sales Team

- Analyze the stock taking figures and reconcile them with Sales counterpart

- Post the result in SAP

- SPOC for warehouse requirements and transportation support for all local matters

- Be the SPOC for Sales Team and Customers to collect and negotiate VAS needs and collaborate with our warehouses in design and implement new VAS requirements

- Identify and resolve system failures

- Lead the team to act as SAP Key User and SPOC to actively provide training and support to new & existing team members in case of specific requirements or new functionalities

**Your ideal profile**:

- Experience in a similar role at least 3 years, preferably Operations experience in multinational companies

- Experience working with huge data, analyzing figures, and producing reports

- Accuracy and methodology in execution of operational tasks

- Good interpersonal and communication skills, showing a customer-centered approach; pleasure to work in a cross-border team and with different cultures

- Advanced communication skills in English and Italian, both verbal and written; any other language is an advantage

- IT proficiency: Microsoft Office (especially Teams, Excel at advanced level, Word), experience with SAP (SD and BW module); experience in Salesforce (nice to have)

- Availability to travel for trainings and meetings

We offer:

You will never walk alone

- As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are _**_respect_**_ and _**_value_**_ for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment. _

Make a Difference, together

- The future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children. _

Putting People at the center

- At Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning Academy_

We continuously strive to recruit new talent, offering them one of the têxtile industry's most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company's workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.

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