Customer Success Organization Account Manager Bardi

Customer Success Organization Account Manager
Bardi
Emilia Romagna, Bardi

Accountabilities of this position include**:

- Own the customer relationship with assigned customers

- Forecast sales and revenues on a weekly basis and commit to your forecast

- Develop and maintain good working relationships with key customer personnel from the executive level to the working and execution groups - together with the Service Manager

- Work with complex international companies as well as growing, independent, focused companies to discuss how they make money, what issues they face and discuss/develop UOP solutions to improve their operations and profitability

- Develop a clear understanding of assigned customers with respect to their business drivers, buying behaviors, and decision-making structures.

- Communicate client needs and drivers to relevant groups within UOP and communicate UOP questions and clarifications effectively to client.

- Positioning of relevant process technologies and equipment with a view to ensuring UOP's success as well as maximizing sales revenue.

- Identify sales opportunities across all UOP businesses

- Organizing and manage intake to UOP including internal RFQ/proposal review

- Prepare sales strategy and provide input to technical strategy

- Organize pricing/bid strategy meetings with the business

- Deliver proposals and manage follow-up internally and with customers

- Consult with Project Sales and/or Sustainable Technology Solutions on revamp, new unit and equipment sales execution with existing customers and maintain customer relationships through UPT/STS events

- Develop, manage and negotiate commercial agreements

- Close sales opportunities within pricing guidelines and following UOP Operating Guidelines.

- Complete won/lost reports for LST sales events in a timely manner.

- Manage accounts receivables for assigned customers.

- Prepare and implement customer account plans and maintain customer contact records.

- Gather competitive intelligence and communicate within UOP.

**Skills / Attributes**:

- Knowledge of UOP technologies, services and products

- Knowledge of licensing business models

- Ability to proactively promote customer interest in UOP solutions

- Clear understanding of customer business models and how they are profitable

- Effective, clear communication in English

- Ability to work independently and to work and communicate while travelling

- Cope with a wide range of cultural social issues

- Strong analytical skills and good working knowledge of Microsoft Office

- Experience in a global organization

**Qualifications**:

- University level engineering degree (BSc or equivalent in Chemical Engineering preferred)

- Significant experience in Refining and/or Petrochemicals Industries

- Strong business acumen, bias for action and results driven orientation

- Ability to communicate with people at multiple-levels in regional/global companies and build strong relationships

- Strong interpersonal skills as well as good verbal, writing and presentation skills

- The position requires significant travel (50%) and the associated personal flexibility.

**Additional Information**:

- ** JOB ID**:HRD226964

- ** Category**:Sales

- ** Location**:Viale Milanofiori, Strada 1- Palazzo E1, Assago, MILANO, 20090, Italy

- Exempt