Customer Success Specialist Nola

Customer Success Specialist
Nola
Campania, Nola

Farmina Pet Foods is a leading pet food Italian company with an international scope present in over 62 countries around the world and with 50 years of experience specializing in animal nutrition.

It has a long history of innovation and collaboration with universities.

Nature is our inspiration, and Science is our method!

The company needs no introduction and is well-regarded by all its competitors.

The culture is demanding, young, and fast-paced but if you are confident and have a can-do very positive attitude the potential rewards are significant at all levels.

The company is also very focused on developing and training its people to the highest standards.

We offer experience working with a growing international team of professionals, as well as a competitive compensation package.

Key Responsibilities: Seller Support & Relationship Management: Act as the primary point of contact for marketplace sellers, ensuring their satisfaction and success.

Provide prompt and kind assistance to sellers, demonstrating a high level of availability and empathy.

Marketplace Operations & Technical Assistance: Support sellers with product details management, updates, and corrections on the platform.

Utilize webmaster skills to make product-related changes and troubleshoot minor technical issues.

Collaborate with the technical team to address and resolve complex seller concerns.

Marketing Collaboration & Promotions: Work with sellers to propose and develop effective digital promotions to boost sales.

Liaise with the marketing team to execute promotional campaigns and track their effectiveness.

Share campaign performance insights with sellers and suggest improvements for future campaigns.

Reporting & Insights: Prepare and deliver regular reports to sellers on their performance, including sales, promotions, and operational updates.

Provide actionable insights to help sellers optimize their product listings and sales strategies.

Required Skills & Experience: Proven experience in customer success, account management, or a similar role within a marketplace environment, particularly in supporting sellers.

Strong technical skills, with experience in web management, product listing updates, and troubleshooting.

Basic understanding of digital marketing principles, including online promotions and performance tracking.

Excellent communication and interpersonal skills, with the ability to connect and collaborate with diverse teams (technical, marketing, and sellers).

Analytical mindset, capable of interpreting data and generating actionable insights.

Exceptional organizational skills, with the ability to handle multiple responsibilities simultaneously.

Professional English (C1-C2); multilingual applicants are encouraged to apply; Soft Skills: High availability and reliability, demonstrating a commitment to supporting sellers promptly.

Kindness and empathy when interacting with sellers, even in challenging situations.

A proactive problem solver with a solution-oriented approach.

Why Join Us?

Be part of a dynamic and innovative marketplace.

Work in a collaborative and supportive team environment.

Opportunities for professional growth and development.