Customer Success Specialist Montalto delle Marche

Customer Success Specialist
Montalto delle Marche
Marche, Montalto delle Marche

About Nanosystems At Nanosystems, we specialize in developing software for IT teams, MSPs, and private users.

Since our founding in 1986 as an IT consulting and systems integration provider, we've evolved into a trusted global leader in software development.

Our mission is to empower businesses and individuals through cost-effective, easy-to-use solutions that enhance productivity.

With a vision to promote equal access to technology, we strive to connect and liberate people by delivering accessible, reliable tools.

Our flagship products include Supremo , a robust remote access and control solution trusted in 150 countries and Uranium Backup , used by over 100, 000 professionals in 120+ countries.

Both feature free versions for personal use, reflecting our commitment to inclusivity.

Based in Ascoli Piceno, Italy, we leverage talent and innovation to make technology work for everyone.

Join us in shaping the future of IT! Job Title: Customer Success Specialist Location: Hybrid (Remote + Office)

Type: Full-time

Role Summary We are seeking a dynamic and versatile Customer Success Specialist to join our growing software house.

This hybrid role blends customer care with strategic business development initiatives.

You will be responsible for supporting existing customers, acquiring new clients, and driving the success of our marketing and communication strategies.

Success in this role means building strong customer relationships, ensuring seamless product demos and onboarding, and implementing account-based marketing campaigns.

You will play a key role in contributing to the growth of our client base and operational excellence. Key Responsibilities Primary Activities Manage customer care to clients, tailoring interactions based on customer ratings and needs.

Conduct product calls and demos, showcasing the value of our solutions and promoting upselling/crosselling.

Collaborate to define strategies and budgets for new customer acquisition and oversee their execution through business development initiatives.

Secondary Activities Support the setup and optimization of email marketing and marketing automation campaigns.

Collaborate to manage communications for corporate brands, including creating marketing materials, launching promotional campaigns, and introducing new features.

Oversee collaborator management, including coordination with external agencies and freelancers, as well as scouting potential new partners.

Qualifications Hard Requirements Proven experience in the IT industry (preferebly in Software Houses).

Solid knowledge of e-commerce platforms and ticketing/customer care solutions.

Hands-on experience with CRM tools.

Ability to conduct product calls and demos effectively.

Soft Requirements Exceptional written and verbal communication skills.

Proven proficiency in English (written and oral).

Good knowledge of Spanish (written and oral).

Preferred Requirements Knowledge of an additional foreign language is highly desirable.

Why Join Us?

This role offers a unique opportunity to combine customer success expertise with business development skills.

As a key member of our team, you will collaborate with diverse professionals, contribute to impactful projects, and play a pivotal role in the growth of our software solutions.

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