Customer Success Specialist Milano

Customer Success Specialist
Milano
Lombardia, Milano

We are currently looking for a:

**Customer Success Specialist

**Main Responsibilities**:

- Customer Onboarding: Welcome new customers, guide them through our products and services, and ensure they have a clear understanding of the features offered.

- Ongoing Support: Provide continuous support to customers, address any issues or questions, and anticipate their needs to maximize satisfaction.

- Feedback Collection: Gather feedback from customers to continually improve our products and services, acting as a bridge between users and our development team.

- Data Analysis: Utilize data and metrics to assess customer performance and identify opportunities for process improvement.

**Requirements**:

- Proven experience in customer relationship management, preferably in the IT sector.

- Excellent communication and interpersonal skills.

- Proactive problem-solving ability and the capacity to work independently.

- In-depth knowledge of the products and services offered.

- Familiarity with data analysis tools and the ability to translate data into meaningful actions.

- Results-oriented and customer-focused.

**Necessary Skills**:

- Excellent verbal and written communication skills.

- Ability to work in a dynamic environment and adapt quickly to changes.

- Team spirit and the ability to collaborate with various departments.

**Economic Offer**:

- Flexible Work: Opportunities for flexible work to promote a healthy work-life balance.

- Continuous Training: Access to training and development programs to constantly improve your skills.

- Dynamic Work Environment: A passionate team and a stimulating work environment in the heart of Milan.

If you believe you have the necessary skills and experience to excel in this role, please submit your resume and a cover letter. We look forward to welcoming a new member to our customer success team!