Customer Success Specialist Milano

Customer Success Specialist
Milano
Lombardia, Milano

Milan, Cremona or Remote

In Datatrics we are looking for a curious and motivated Customer Success Specialist who is Mother tongue or fluent in Dutch.

**About Datatrics**:

**Your Impact & a few examples of your responsibilities**:

You will work with a portfolio of direct customers and partners to define and establish a services strategy that will enable them to achieve their business and marketing objectives with Datatrics;

You will promote the value of the Datatrics platform through education activities and ad-hoc training;

You will regularly run performance reviews, create Success Plans for each customer, re-engage inactive customers, contribute to customer retention and participate in customer meetings and events with your peers and other Datatrics teams (Sales, Marketing, Product);

You will contribute to collecting product feedback and insights and run product and customer satisfaction surveys together with your peers;

To best support our customers, you will regularly engage with diverse and cross-functional internal stakeholders, and geographically dispersed teams within Datatrics and Growens (Partnerships/Sales, Customer Support, Marketing, Product, Data Intelligence).

**What We Look For**:

**Open-Mindedness**: you are curious and eager to learn new things.

You value other people's points of view and enjoy sharing ideas, brainstorming, and collaborating;

**Interpersonal skills**: you can build quality relationships with people of any personality, culture or origin.

You can be diplomatic, and you have good listening skills.

You are both a strong team player and a proactive individual contributor.

**Passion**: you love what you do, you go the extra mile, you are eager to tackle challenges and solve problems

Proficiency or Mother tongue in Datch because you are going to communicate with Dutch customers.

Proficiency in English.

You read, write, and speak proficiently in English

**Preferred Qualifications**:

A strong interest in digital marketing, technology, e-commerce, CRM, advertising, communications

Time management and prioritization skills

Analytical skills

Project management skills

Strong communication skills

Ability to innovate and implement ideas

Ability to speak and write fluently in Dutch and English

Knowledge of Google Analytics (Basic/Intermediate level)

Minimum 2 years of working experience (including internships)

HBO or WO degree

**What we offer**:

**Learn and grow**: you'll work closely with the partnerships and other departments like sales, marketing, customer support, and product teams.

You will be supported and coached regularly along with your experience.

This position will expose you to the digital marketing, e-commerce, and technology industries.

It will also provide you with professional and personal development opportunities: from tackling real business challenges to collaborating with an international team to making a measurable impact.

**International environment**: Datatrics is a global company operating in Europe, Asia, and South America.

Datatrics is also a part of the Growens Group, a global company with 6 Business Units in different countries worldwide.

**Flexibility**: trust is one of our values.

We strongly believe in results, no matter how many hours you spend at the office.

A full-time position of 40-hours per week with the possibility to work remotely;

Base salary, based on your experience, and variable compensation;

Informal, open-minded, and fun work environment.

**Location**:

Growens is an equal opportunity employer and values diversity.

We do not discriminate on the basis of ethnicity, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, or any other basis protected by law.