Customer Success Specialist (European Time Zone) Lazio

Customer Success Specialist (European Time Zone)
Roma
Lazio, Lazio

A little about who we are Taxually is a global transactions tax SaaS scale-up offering a suite of products to enhance the way its clients manage their tax processes. Founded in 2018, Taxually has grown nearly 300% year on year, and now works with over 12, 000 customers in more than 60 countries. We have built, and continue to build, the most advanced technology within the tax sector, which has resulted in numerous members of the Fortune 500 adopting our solutions and strong Private Equity backing. We have a dedicated, hard-working, growing team - the type of person who works here is driven, motivated, empowered, and forward-thinking. We want people to challenge, to bring new ideas, and to add to the growth of Taxually. What you'll be doing Here are a few hints on what you are expected to do at Taxually: Providing our users with an outstanding customer experience - it is part of our mission to make Taxually users feel satisfied with our toolkit and service. Supporting clients with the onboarding via email, phone, and chat. Making sure our clients know how to register. Assisting with retention processes for existing customers. Fielding complaints and ensuring customer solutions and satisfaction. Collaborating with other departments. Guiding clients through various platforms. This role will focus on the CET time-zones: working hours are expected to be between 8 am and 5 pm CET. What you'll need: With the right attitude, there is nothing you can't achieve. Nevertheless, bringing the following fundamental skills may help you succeed in your role at Taxually: 1-3 years of experience in Customer Success. Native/Professional English language knowledge. Any additional European language is a plus. Empathy and love for helping people. Remote customer service experience (phone, email, chat). Ability to understand and explain complex issues in an easy manner. Excellent organization & communication skills. If you are a driven, self-motivated, and highly flexible team player on top of being a self-learner and independent problem-solver, we will not even ask you for a Bachelor's degree or equivalent. What We Offer: Competitive salary and performance-based incentives. A dynamic and supportive team environment with opportunities for growth and development. The chance to work with a market-leading tax compliance solution. Ongoing training and access to industry experts to boost your tax knowledge. Flexible working options and a commitment to work-life balance. J-18808-Ljbffr