Customer Success Specialist - Intern Milano

Customer Success Specialist - Intern
Milano
Lombardia, Milano

About Blank Construction workers, craftsmen, merchants, drivers, consultants, freelancers… Blank is an application backed 100% by Crédit Agricole and supports all self-employed professions by meeting their specific needs.

How?

By combining a professional bank account with administrative and financial management tools.

Our mission is clear: to ease professionals day-to-day work through a responsive and easy to use application.

Blank gives them every chance of success!

Our added value : ? Ultra-fast account opening (approx.

5 minutes) A complete and intuitive quotation and invoice editing tool Automated tax declaration and many other new tools.

Our support team is available 7 days a week by e-mail and telephone, and our business experts are trained in any administrative, legal and accounting topic.

100% insurance coverage tailored to the hazards of self-employed workers' lives (injuries and incidents, professional liability, pension, etc. ).

? To make it short, Blank's value proposition is to give professionals all the confidence they need to focus and develop their business, and succeed.

Already in the top 3 of French online pro accounts , Blank was born in 2019 within the startup studio La Fabrique funded by the Crédit Agricole Group, the world's 10th-largest banking group.

We now have nearly 80 talents , and a first TV campaign that reached 15 million people in France.

Our ambition?

With our fundraising of 47 million euros in 2023, we want to continue accelerating our strong growth in France and in the Italian Market !

Objective As the first point of contact with our prospects and customers, your main missions are to ensure that the maximum number of prospects become clients while ensuring that our new customers are aligned with the compliance rules specific to the banking sector (fraud prevention, KYC process) and handle promptly customers requests to make sure they stay satisfied.

Your responsibilities Under the supervision of our Onboarding Manager Italy, we are looking for a motivated and customer-centric individual to join our Italian Onboarding team as a Customer Success Specialist.

This position is strategic and central to the company: you work at the crossroads of different teams (operations, compliance, marketing, product) and you have a direct impact on our success.

This internship will last 6 months and would give you the opportunity to : Join a fast-growing international fintech Join a young and dynamic new company on the Italian market, backed by a major group Be part of a small team where your voice will be heard Be hired in a full time position at the end of your internship Requirements: You may be a good fit if : You are a native Italian speaker or bilingual ; You're looking for a 6-month internship to complete your studies (preferably in one the following fields: Business/Economy, Law/Jurisprudence, Communication, Languages) ; You have at least one experience interacting with clients or prospects ; You are curious about banking topics and ideally have basic knowledge of KYC (Know Your Customer) and KYB (Know Your Business) ; You possess a strong sense of customer relations , with empathy ; You are comfortable doing phone calls ; You are proactive and enjoy taking initiatives.

You know how to step back and keep your calm in the most complex situations.

You are an orthography champion.

You are proficient in English.

Speaking French is a plus.

Hiring process For this position, our recruitment process consists of 3 steps : Phone Interview with Arnold , Talent Acquisition - 30 minutes Visio interview with Stefano , Onboarding Manager, Julien , Country Manager, and another member of the French team - 60 minutes Physical meeting with the team - 30 minutes #J-18808-Ljbffr