Customer Success Tech Italy Milano

Customer Success Tech Italy
Milano
Lombardia, Milano

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

To help us get there we have raised 3 rounds of funding so far, totaling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Headcount Growth:July 2019: 10

July 2020: 50

July 2021: 200

July 2023: +500

Working together with the Onboarding team and the CS Ops team, you will have a direct relationship with clients and you will provide regular feedback to the Product team. Your mission will consist of assisting clients in their implementation of Agicap solution's key features (banking and data integration).

For that purpose, you will be responsible for:

Integrate customer data (70%):Collect and integrate client's data from various sources (banks, accounting tools)Connect client's banksArrange the data into a format that can be imported into AgicapBuild the team (15%):Contribute to the creation of the Customer Success Technical teamTrain new Customer Success Managers on customer data integration processesBuild a library to process customer data in a scalable wayContribute to build Agicap's knowledge management on banking aggregationBuild a wiki of best practices and key processesContribute to scale the processes by defining, improving and automating the way we collect and transform customer data for importContribute to the product development (15%):Become the reference within the Customer Success department for customer data import and banking aggregationAct as the point of contact for the Product teamProvide structured and quantitative product feedback to help prioritize customer data integration features and banking aggregationsThis position is also the gateway to many opportunities within the Customer Success department, the Product department, and Agicap in general.

What we are looking for:You graduated from an engineering or business schoolYou speak perfectly Italian as well as fluent English; French as a second language is idealYou have an excellent command of ExcelYou ideally have experience in automating data processing via VBA or other languagesYou are a team player and want to share your knowledgeYou are willing to develop your customer interaction skillsYou are curious and a fast learnerYou have developed excellent oral and written communication skillsYou are ambitious and the start-up mindset appeals to youYou are ready to give it your all for a project you fully adhere toWhat we offer:Perfect moment in terms of growth and opportunities to join our adventureCompetitive salaryFast learning environment, entrepreneurship and team spiritAn incredible team of entrepreneursThursday beers and afterworks with the teamNon vediamo l'ora di incontrarvi!

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