Customer Support Milano

Customer Support
Milano
Lombardia, Milano

Our client is one of the leading manufacturers of Power Drive System solutions and world's 3rd largest producer of electric motors. We are looking for a: CUSTOMER SUPPORT

The resource will collaborate with local Sales to develop new opportunities.

Responsibilities:

Prepare requests of quotation and relevant orders for internal factories and third parties;

Transfer customers order execution procedures to factories project management teams;

Coordinate the whole process flow in a project execution;

Respond to customers' complains and escalating issues;

Manage the technical and commercial change orders;

Control project schedule and documents in close cooperation with Factory engineering and PM teams and local Sales team;

Facilitate project closeout reports and Project review meetings with customers;

Keep coordination and relationship with 3rd party local suppliers;

Qualifications:

Electrical engineering degree or Industrial engineering degree are preferred;

Good experience in Electric motors Low and Medium Voltage, as well as Electronic drives;

Good Knowledge of SAP system, CRM and Microsoft office tools;

Native in Italian and Fluent in English both oral and written; Spanish, German or Chinese knowledge will be considered a plus;

Ability to manage International projects involving EPC, Engineering, OEM, End Users and different factories Worldwide;

Goal-oriented and problem solving mind set;

We offer:

Permanent employment contract;

Salary: 30-40K;

Smart working;

Workplace: Milano (MI) – Città Studi. Candidates based in Firenze (FI) or Vicenza (VI) will also be considered.

Le ricerche sono rivolte ai Candidati dell'uno e dell'altro sesso (ex Artt. 14 del R. ue 679/2016).

"Ricercamy Srl è in possesso dell'Autorizzazione Ministeriale a tempo indeterminato n°39/0000225 rilasciata dal Ministero del lavoro e delle PS ai sensi del D. Lgs. 276/03"