Customer Support Administrator Pomezia

Customer Support Administrator
Pomezia
Lazio, Pomezia

"Caring for the worldone person at a time" inspires and unites the people of Johnson & Johnson.

This culture of caring is the focus of our corporate philosophy, that are anchored in the internationally applicable Credo.

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress.

That's why for more than 130 years, we have aimed to keep people well at every age and every stage of life.

Today, as the world's largest and most broadly based healthcare company, we are committed to using our reach and size for good.

We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere.

Every day, our employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.

What's in it for YOU?

You can join the Customer Service Team as Customer Support Administrator with the task of providing customer support, including order processing, query handling, sales support and communication with internal and external customers.

We are looking for a professional and friendly person who will enjoy a multicultural and quality driven work environment.

Main Task:

- Ensure daily, weekly and monthly reporting is carried out as per business requirements.

- Provide product information and technical advice

- Complete diverse administrative tasks according to customer/market requirement

- Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily- Monitoring the invoicing process.

- Process returns from the customer in accordance with company policy

- Customer Loyalty:

- Manage a portfolio of top revenue generating customers in order to increase customer loyalty.

- All queries handled according to specific quality guidelines.

- Work closely with internal/external customers to build and maintain customer loyalty.

- Tailor solutions to customer needs.

- Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions.

- Identify teaching opportunities.

- Cross-functional Collaboration:

- Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Administration and Field Service to co-ordinate daily activities.

- Compliance:

- Enforcement of new and existing JJSV policies to both internal and external customers.

- Adhere to and maintain Standard Operating Procedures.

- Participate in internal and external Quality audits.

- Keep up-to-date with process and product changes via our online Learning Management, System, in-class training and external courses.

Back up to Team Support Administrator as required (administrative tasks and invoicing).

Involvement in special projects.

Escalate all product complaints (technical and medical) to the Quality dept in the local market.

**Qualifications**:

- Bachelor's Degree (or equivalent experience) is highly preferred

- Minimum 1 year of experience in a Customer related environment

- previous experience in Electronic invoicing is a nice-to-have

- Fluency in Italian as required for the market is essential and also intermediate level of English.

- Additional systems skills preferable:

- Outlook

- Quality Management System knowledge an advantage

- SAP knowledge is an advantage.

Travel may be required

- Essential Skills and Abilities:

- Organisational skills.

- Excellent interpersonal and problem solving skills.

- Excellent telephone manner and professional writing skills

- Team player.

- Excellent customer focus.

- Numerical skills.

- Multi

- tasking- Time management

- Initiative

- Adaptability/ flexibility

**Our commitment to Diversity, Equity & Inclusion**:

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in Italy are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential.

No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"!

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.