Customer Support Advisor (Italian & English) Lazio

Customer Support Advisor (Italian & English)
Roma
Lazio, Lazio

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Italian & English-speaking Customer Support Advisor for their offices in Lisbon.

Position: Customer Support Representative

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: 15 000 euro gross/year

Meal allowance + Flight ticket reimbursement (after 6 mo) + Health insurance (after 6 mo).

Accommodation for all the employees available (280€ deducted directly from payslip)

DUTIES AND RESPONSIBILITIES:

- Communicate with customers using various channels

- Respond to customers queries in timely and efficient manner

- Ensure customer satisfaction and provide professional customer support

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- Give real-time, accurate information that empowers the customer to make decisions

- Listen to the customer's unique situation and acknowledge their needs

- Go beyond the customer's service expectations so they will remember and share their great experience

- Keep records of customer interactions, comments, and complaints, and in line with internal procedures

- Maintain and update all job-related administrative forms.

**REQUIREMENTS**:

- Native/fluent in Italian, both oral and written.

Fluent in English

- Computer literate with sound knowledge of Microsoft Office package

- Excellent communication skills with solid negotiating skills

- Resourceful and stress resilient personality that can adapt and remain calm in all situations

- Knowledge of travel industry will be considered as an advantage

- Ability to meet tight deadlines with minimum supervision and in timely manner

- Ability to work independently, while being team player at the same time

- Customer oriented role experience will be considered as an advantage

- Academic degree will be considered as an advantage.

BENEFITS:

- Excellent remuneration package based on experience, skills and performance

- Be part of a dynamic and creative team with positive and friendly atmosphere

- Private Health insurance provided by the Company

- Guidance and tools to reach your full potential

- Relocation package and assistance.

**Salary**: From €15, 000. 00 per year