Customer Support Agent Montà

Customer Support Agent
Montà
Piemonte, Montà

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth.

We value bright minds and inspire them to grow with their ideas.

Come and shape the future of finance with us.

Customer Support AgentAs a SIX Customer Support Agent, you are in a central position to significantly influence the service experience of our customers located in Luxembourg and globally.

Together with your local and global colleagues, you ensure that our customers receive high-quality, competent, and timely support regarding our data, products, and services.

What You Will DoSupport and manage the operational relationship with our customers. Provide high quality and timely responses to customer requests, ensuring proper end-to-end request handling. Conduct root cause analysis of customer issues, detect patterns to problems, and engage in their sustainable resolution. As part of our global network, support follow-the-sun customers and ensure continuity in our customer incident communication. Support business growth by engaging with new customers, products, services, and SIX initiatives. What You BringBackground in customer support in a similar field or by working at a data vendor, customer buyside, bank, or custodian. Understanding of various financial data asset classes and enthusiasm to learn about financial markets, data, and technical issues around the SIX products and services. Interest in continuous learning and development to ensure service excellence and (technical) support across our global product and data portfolio. Possess an analytical, investigative, and solution-driven mindset. Strong customer orientation with excellent communication and presentation skills in oral and written English, along with fluency in French and Dutch. What We OfferFlexible Work Models

We trust our employees and offer a work environment that is well-balanced, productive, and fosters success.

Personal Development

You will benefit from a culture of continuous learning and feedback.

Your personal growth is supported through an extensive learning offering.

Agile Working Methods

Whether through scrum or design thinking, we solve exciting tasks together in teams.

Diversity is important to us.

Therefore, we are looking to receive applications regardless of any personal background.

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