Customer Support Agent Bardi

Customer Support Agent
Bardi
Emilia Romagna, Bardi

More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many.

We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.

Our **digital nomad team of more than 1200 professionals **works all over the world. Together, we are solving the prevalent problem of loneliness and shaping Social Life 3. 0 — a new digital reality where people will be able to fulfil their needs for communication and attention from other people and artificial life forms.

Our teams of digital nomads live and work remotely from **Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Japan, Australia, Poland, Israel, Turkey, Latvia and many others.

We are looking for a Customer Support Agent in the day shift from 10am-7pm GMT+2 with Thursdays and Fridays as days off.

**Your main tasks will be**:

- Consulting our customers on all raised questions related to our websites

- Working timely, speedily and effectively with customer requests

- Resolving all customer issues with the goal of customer retention

- Promoting our websites to the customers upon opportunity

- Maintaining a high level of service quality

**We expect from you**:

- You are **fluent in English** (**Japanese, Spanish, Chinese) **would be considered a benefit)

- You have experience working with international customers

- You have fast typing skills in English

- You are a quick learner and you can absorb large volumes of information

- You can psychologically analyze people and be sensitive to their emotions

- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances

- You can come up with and provide professional solutions to complicated cases

- You are stress resistant, energetic and never hesitant to show initiative

- You have a 'can-do' attitude and you believe that 'everything is possible'

- You can provide an outstanding quality service

**What do we offer**:

- **REMOTE OPPORTUNITY** to work full time;

- ** Vacation** 28 calendar days per year;

- ** 7 wellness days per year** (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;

- ** Bonuses up to $5000 **for recommending successful applicants for positions in the company;

- Full payment for **professional training, international conferences and meetings;**:

- Corporate discount for **English lessons;**:

- **Health benefits. **If you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1, 000 gross per year per employee, according to the paychecks. This can be spent on self-purchase of health insurance or on doctor's fees for yourself and close relatives (spouse, children);

- **Workplace organization. **The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc. ) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc. ) during those 3 years;

- ** Internal gamified gratitude system**:receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.

**Sounds good? Join us now!