Customer Support Coordinator Torino

Customer Support Coordinator
Torino
Piemonte, Torino

Direct message the job poster from Wiz-Team

HR Manager / HR Business Partner / HR ExpertCreated in 2012, Wiz-Team delivers cutting-edge technology and support services to the world's greatest events across sport, institutions, hospitality, and entertainment.

With events in our DNA, we are a privately-owned, growing and thriving international company staffed by experienced event professionals who share a collective passion for transforming how the event industry uses technology to deliver complex events.

We benefit from a global network of developers, strategic partners, and Wiz-Team ambassadors.

For our office in Torino, we are looking for a:

CUSTOMER SUPPORT COORDINATOR Reporting to the Customer Support Lead, your main responsibility will be to deliver a positive customer experience by promptly and effectively addressing inquiries and resolving issues in alignment with our Customer Service Processes.

You will play a pivotal role in triaging support requests, facilitating clear communication with all stakeholders, and managing expectations regarding response times and deadlines.

Responsibilities: Sort the support requests according to Wiz-Team's Customer Service ProcessesDiagnose and troubleshoot customer problems, escalating more complex issues to higher support tiers. Maintain in-depth knowledge of the software to provide accurate guidance. Ensure clear communication with all stakeholders to manage expectationsAdhere to service-level agreements (SLAs) and ensure customer satisfaction metrics are met. Provide on-site event operations support and oversight (as required)Requirements: University degree in Business, Event Management or other related fieldsPrior experience in a technical customer support / customer relations rolePrior experience in ticket management tool such as Jira or ServiceNowStrong affinity for technology, data management, solution-design, and event deliveryExcellent communication, collaboration and influencing skillsOccasional after-hours availability (weekends & evenings / nights) may be required for event specific supportOccasional travel for on-site supportLanguages: English, Italian and other languages are a plusWhat we offer: A multi-cultural, solid company with high growth potentialA small, creative Engineering/Tech team who love to collaborate and teamworkOpportunities for skills development alongside company growthRegular social events, and team building activities.

Nerf guns skills are a must!Casual dress code, flexible hours and hybrid working policyFree refreshments in the officeTicket RestaurantsFancy office location in Torino (Italy)If you are passionate about what you do, eager to learn new technologies and industries, and enjoy working in a collaborative team, we may be a great match!

Do not hesitate and apply to this role!

We look forward to meeting you!

Seniority levelEntry level

Employment typeFull-time

Job functionCustomer Service

IndustriesEvents Services, Technology, Information and Media, and IT Services and IT Consulting

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