Customer Support Coordinator Cinisello Balsamo

Customer Support Coordinator
Cinisello Balsamo
Lombardia, Cinisello Balsamo

MISSION

**ESSENTIAL DUTIES AND RESPONSIBILITIES

**Sales Support

- Provide outstanding customer support by efficiently coordinating and answering customer questions regarding order status, stock availability and pricing

- Develop basic technical knowledge of products and procedures and be able to provide 1st level of technical support

- Create new customers accounts and update existing customer accounts in database

- Update CRM with relevant information

- Support quote process using our CRM system

- Manage public and private tenders

- Perform local purchasing for third party and or office material

- Manage back orders and billing disputes

- Manage customer inquiry cases and complaints in our CRM system

- Perform credit collection

- Comply with defined standard operating procedures, safety regulations, and quality certificates

- Bring Voice of the Customer to all relevant Gilson departments to ensure customer satisfaction

**Service Support

- Pipette after-sales management (quote, restart, invoicing)

- Organize work trips for Service Technicians.

Support the planning and invoicing of on-site services

- Support the customers, sales managers, and the service teams for on-site interventions

- Support activities that are not listed but are in its nature similar to those listed above, based on business requirements or requested by management.

**JOB REQUIREMENTS

**EDUCATION

- Post Graduate School

**WORK EXPERIENCE

- 1 year experience in similar position

**SKILLS OR KNOWLEDGE

- Customer focused

- ERP sales and distribution module & CRM expert use

- Ability to create seamless relationship with customers to increase their loyalty to Gilson

- Expert in Office Suite

- Computer operation/data entry skills

- Excellent typing skills

- Proficiency in English (read, write)

**PHYSICAL ABILITY

- Requires good or corrected vision

- Ability to communicate verbally

**OTHER

- Regular attendance and punctuality

- Ability to work well with others

- Ability to acquire new skills and to accommodate change in the workplace

- Ability to work in fast-paced environment

- Excellent organization skills

**Job Types**: Full-time, Temporary

Pay: From €1. 00 per year

Ability to commute/relocate:

- 20092 Cinisello Balsamo, MI: Reliably commute or planning to relocate before starting work (required)