Customer Support Torino

Customer Support
Torino
Piemonte, Torino

Technical support engineer

We develop specialized drones, equipment and software to make cutting-edge drones for light shows.

Since our inception in 2020 we have already built a great team, and gained loyal customers around the world.

We are looking for: first-line technical support engineers to consult and help customers regarding correct setup and use of drones, equipment and software while preparing and conducting drone light shows.

Final year students and recent graduates are welcome, even with no experience.

Part time employment is also possible.

Your tasks will be:

- registration of customer requests;

- filling and refining of internal knowledge base based on customer requests and issues;

- working with manuals and instructions about correct setup and use of drones, equipment and software;

- working with development and production teams to fix bugs and solve customer issues.

We expect:

- good written and spoken English;

- good communication skills, friendliness, patience, ability to stay calm when the client is stressing out;

- aspiration to learn new technologies, equipment and software;

- ability to take responsibility for the results of your own work.

Nice-to-haves:

- experience in flying drones;

- experience with issue or task tracking systems.

We offer:

- training and knowledge sharing;

- interaction with customers around the world;

- opportunity to grow and evolve with the team willing to make the best technical solution for drones light shows.

About the company:

Flyfire is an actively growing product company with core competence in drone and microelectronics design.

Our team consists of enthusiastic and open-minded developers and engineers.

We develop hi-tech drones, equipment and software for drone light shows.

We have many customers around the world totalling several thousands of drones.

If you wish to see the results of your job in the sky (and not on paper) - we are waiting for you!

Where we work:

Our headquarter is in Piazza Vittorio Veneto 9, Turin and factory is located in via Orvieto 19, Turin, Italy.

Contratto di lavoro: Tempo pieno

Orario:

- Turni

- Turno notturno

Esperienza:

- addetto/a assistenza clienti: 1 anno (Preferenziale)

Lingua:

- inglese (Preferenziale)