Customer Support Torino

Customer Support
Torino
Piemonte, Torino

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**Join us on our journey for a better tomorrow.

**Back office - operations Multiair International

**Job description

We are currently looking for a member in the Team Operation of Multiair International.

Role: back-office logistics and order handler.

Multiair International is responsible for the global supply and distribution of goods to Brand Portfolio Export Distribution Network, present in more than 100 countries.

**Main responsibilities of the back office member**:

- Maintain contact with the customers in order to register orders and provide information to the customer (lead times, status of shipments, )

- Support the sales organisation (administration of quotations e. g.

)

- Organisation of the order processing in SAP and monitoring of the progress

- Close co-operation with the suppliers/supply chain for follow-up of deliveries

- Inform the customer about the status of the order and anticipate in case of possible problems

- Guarantee a quality and customer driven service

- Respect and guarantee the agreed delivery terms

- Take care of a correct and complete invoicing, including providing all required documents for export (Certificate of Origin, Export declaration, Inspections, etc)

- Perform other tasks/projects assigned

**Knowledge

- At least 2 years' experience in the same position

- You speak and write fluent English and French; knowledge of other languages is an asset

- Negotiation of Letter of Credit is a plus

**Training

- Bachelor's degree or equivalent experience

**Personality

- Communication: providing information is done in a clear and structured way.

- Customer: you are customer driven

- Flow-oriented: you think and work as part of a team considering the effect of your action on colleagues and other departments

- Results-oriented: you act in a consistent manner; you work within the targeted production agreements

- Flexibility: you can flexibly deal with various questions and requests from customers and Sales

- You own the necessary knowledge and in case you do not have the knowledge, you know how to obtain them.

- You are by nature a team player.

- You strive for continuous improvement.

- You are stress resistant and assertive.

Looking for a new challenge on a very international business?

MultiAir International is a Brand Portfolio Customer Center whose main mission, in Industrial Air Division, is to develop the Brand Portfolio business in countries where local Customer Center is not present.

The territory includes Middle East, Africa, Latin America (excl.

Brazil), a large portion of Eastern Europe, Balkans region and a few other countries.

Workplace: Robassomero (TO)

**Diverse by nature and inclusive by choice

Bright ideas come from all of us.

The more unique perspectives we embrace, the more innovative we are.

Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.