Customer Support Intern Lazio

Customer Support Intern
Roma
Lazio, Lazio

We're FBK, the global leading Tender Management software company.

We help every Life Sciences & Healthcare company to unleash the potential of every Bid and Tender – and for that, we need to join us as a Customer Support Intern.

The Team: You will join our Customer Support Team reporting directly to the Lead.

You will have the opportunity to assist our clients in optimizing their use of FBK's solutions, ensuring smooth operations and high satisfaction.

You will work closely with other functional departments within FBK.

The work you'll do : Support in managing customer inquiries and issues Assist in troubleshooting technical and operational problems Help maintain and update the knowledge base and documentation Support the tracking and resolution of support tickets Collaborate with internal teams to improve customer experience Assist in analyzing customer feedback to enhance service quality The qualifications you need: English C1/B2 MS Excel Intermediate MS Word Intermediate Strong communication and problem-solving skills Customer-oriented mindset with a proactive approach Ability to manage multiple tasks and prioritize effectively Attention to detail, precision, and organizational skills Willingness to be collaborative, inclusive, to embrace diversity and to have strong interpersonal skills #differentisbetter Ability to work as a team in order to drive additional value and expertise #dreamteam Motivated, hungry and want to actively improve FBK's customer support experience [Nice to have] Previous experience in customer service or technical support [Nice to have] Degree in economics/business management/languages/communication What FBK can offer you: The opportunity to work in a unique and fast-growing field: Tender Management A growing team from diverse backgrounds to learn from and work with A unique combination of innovative atmosphere paired with great professionalism and self-responsible work A clear set of company values that guides everything we do: Play Like a Team, Wear the Customer's Shoes, Kindness Always and Think Forward.

Internship is paid About us: At FBK, we have built a leading product that has defined the new standard of Tender Management Systems (TMS), but we don't want to stop there.

We give data-driven & AI technologies context and let them speak in a wholly new way based on our award-winning tendering technology.

The FBK Tender Management System (CM|XS Suite) provides a set of instruments and applications to help companies manage every facet of tender management from analytics, strategy, and planning, to management, operations, and automations. Our technology helps bring immediate value to the biggest enterprises around the globe and makes a direct impact on how people work day-to-day.

At FBK HQ, we get things done quickly by cultivating an open-minded culture with creative, collaborative, autonomous teams in which the best ideas win.

At FBK, we value diversity and always treat all employees and job applicants based on merit, qualifications, expertise, and talent.

We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, or disability status.

Different makes us better.