Customer Support Manager (Fluent English) Milan (Italy) Or Fully Remote Milano

Customer Support Manager (Fluent English) Milan (Italy) Or Fully Remote
Milano
Lombardia, Milano

At Bending Spoons, we're striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards. To achieve this mission, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor's attention to capital allocation with the hands-on approach of an operator. For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That's our promise to such a candidate.

A few examples of your responsibilities Obsess over the satisfaction of our users by responding to requests in the most helpful and empathetic manner possible. This is normally done in writing, and typically in English.

Champion a user-centric approach when it comes to product.

Identify frequent issues and opportunities, and share feedback with the relevant teams so that we can keep improving our products.

Represent Bending Spoons in addressing users' product reviews, collecting insights into which of our features are the most (and the least!) appreciated.

Prepare FAQs, and improve our customer care notes and document support.

What we look for Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.

Drive. You're extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.

Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You're reliable, honest, and transparent.

Proficiency in English. You read, write, and speak proficiently in English.

What we offer Incredibly talented, entrepreneurial teams. You'll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.

An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you've got what it takes, you'll soon be playing an essential role in major projects, too.

Competitive pay and access to equity in the company. Pay grows rapidly as you accumulate experience and translate it into greater impact. You can also receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together. If relocating to Italy, you may enjoy a 50% tax cut.

All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.

Before you apply Bending Spoons is a demanding environment: We're extremely ambitious and we ask a lot of ourselves and one another. While this tends to lead to fantastic learning, achievements, and career growth, it also requires a significant commitment. So if you like the role and are ready to give your very best, don't hesitate to apply.

The selection process We welcome applications in English and Italian. If you pass our screening, we'll ask you to take on a few tests that assess how you approach unfamiliar problems. If you're successful with those, we'll invite you to a series of interviews. Bending Spoons is an equal opportunity and affirmative action employer. We consider for employment any applicant and we provide reasonable accommodations for an applicant with disabilities, which can be requested at ******. Studies suggest that women tend not to apply for a job if their CV isn't a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be awesome at it in time, go ahead and apply.

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