Customer Support, Metropolitan City Of Milan Bardi

Customer Support, Metropolitan City Of Milan
Bardi
Emilia Romagna, Bardi

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Customer Support, Metropolitan City of MilanClient:ROCKWOOL Group

Location:Metropolitan City of Milan, Italy

Job Category:Customer Service

EU work permit required:Yes

Job Reference:6ddcb582f419

Job Views:15

Posted:02. 03. 2025

Expiry Date:16. 04. 2025

Job Description:We are looking for a Customer Support to join our Rockfon team in Milano.

This is the role: Guarantee the effective processing of Rockfon customer sales orders.

Follow all relevant internal procedures for day-to-day activity.

Ensure external and internal customer satisfaction and develop close relationships with all contacts.

Administration of sales orders to cash to ensure efficient and effective processing: Receipt of orders to analyze products/quantities/lead times for validation.

Order entry in SAP system.

Apply pricing policy in conjunction with sales team when required.

Check product availability in liaison with factories/suppliers.

Send orders for preparation and follow up logistics and transport with 3rd party service provider and/or internal logistics depts.

Management of claims and credit requests.

Filing and archiving.

Chasing payment as required on request from accounts.

Response to queries received by phone, mail, etc from external and internal contacts, with help from other departments (logistics, technical, marketing, sales…):Product availability and lead time.

Pricing and quotation for special products.

Requests for sales contact/documentation/samples.

Various periodic activities such as:Weekly check of invoice and credit posting.

Monthly close of accounts and order portfolio.

Visit customers to build a network of contacts.

Participate in Group initiatives and projects.

Requirements: 3+ years of customer service experience in a similar role.

Proficiency in SAP.

Excellent communication and interpersonal skills, with the ability to work under pressure.

Customer focus, problem solving, and result-orientation.

Effective cross-functional approach and ability to work in a fast-paced environment.

Fluent in Italian and English.

What we offer:

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