Customer Support (Portuguese, Spanish & English-Speaking) - Social Media
Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture, " year after year.
If you're looking to grow and be inspired, as a Customer Support in Porto, Portugal (On-Site), you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
What you will do in this role As a Customer Support, you will:
Give customer support by handling customers' issues related to payments refund, and other types of inquiries Use different platforms and tools to take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas Review, audit and moderate contents from the end customer and copyright Provide detailed and organised customer support and seek for initiatives to improve the overall customer experience Your qualifications Concentrix is a great match if you:
Fluent, verbal and written in Portuguese (C1) Fluent, verbal and written in Spanish (C1) Have an advanced level of English (B2) Have prior knowledge in online payment methods and transactions Have proved computer skills and diligent worker Have high attention to detail and problem-solving mindset Have the ability to effectively communicate, both written and verbally Being skilled in multi-tasking is essential What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Central location in Porto, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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