Customer Support Representative Torino

Customer Support Representative
Torino
Piemonte, Torino

Join us at this pivotal time for an exciting challenge to shape fintech's future.

Oval has always worked following two key principles: financial innovation and inclusion.

We are still led by them and now have an expanded team and powerful new technologies.

Oval was founded in 2016 and has helped tens of thousands of people learn how to take control of their finances - from their spending to their saving and investment habits - with our award-winning app.

Thanks to the integration with ETX Capital, a leading global financial services firm with a long legacy in the financial markets, our users will be able to access a variety of investment opportunities from spread betting, to thousands of global CFD markets that include forex, commodities, and shares.

Spread across three offices in the UK, Italy, and Cyprus, we are one global team of 180+ people with a unified vision for the future of finance.

We are currently looking for talented people keen to define the fintech revolution and help the brand shift from a start-up to a substantial industry presence.

If you want to make an impact, then we can't wait to have you with us for the journey!

In this Role you will:

- Be the first point of contact for prospective, new and existing users

- Take ownership for keeping our users excited about the product through our various communication channels

- Understand our users' issues and facilitate their resolution

- Work with the team to constantly improve the customer success process, keeping it lean and manageable at all times

Your Profile and Mindset

- Striving in a destructured startup environment, not looking for the 9 to 5 role

- Excited by the idea of having direct contact with customers

- Propensity for problem solving and tend to prefer a solution-oriented approach

- Ability to multi-task and take responsibility in stressful situations

- Ability to work independently, with an ambition to contribute to the project and improve existing processes

- Hungry to change the world starting from changing the banking experience

- Interested in Fintech and alternative investments especially in the Italian and UK markets

**Requirements**:

- Fluent in both English and Italian (more languages are a plus)

- 1-2 years experience in a customer success, support, or inside sales role, at a finance, advertising, technology or Saas company

- Excellent listening and communication skills with a strong sense of empathy