Customer Support Specialist Sesto San Giovanni

Customer Support Specialist
Sesto San Giovanni
Lombardia, Sesto San Giovanni

Customer Support Specialist**:

**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.

Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

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For the Robotics & Discrete Automation Business we are looking for a Customer Support Specialist who will join our Robotics Customer Care located in Sesto San Giovanni (Milan).

**This position reports to**:

Business Manager - Portfolio

**Your responsibilities**:

- Deal with customers' orders (agreements, services, training), verifying the correctness and accuracy of the data.

- Order handling mainly in SAP and other company's tools.

- Invoice, working close Field Service team and Sales.

- Deal with warranties.

- Take care of customer requests, ensuring the best customer experience.

- Take care of customer complaints, looking for solutions to resolve them.

- Comply with the company's integrity and SOX procedures.

**Your background**:

- Degree, preferably in economics.

- Preferably 2 years of experience in the role.

- Good knowledge of Windows, Excel, Outlook.

- Good knowledge of English language, both written and spoken.

- Good communication skills and strong customer focus.

- Knowledge of SAP and Salesforce is a plus.

**More about us**: