Customer Support Specialist - Banking Lazio

Customer Support Specialist - Banking
Roma
Lazio, Lazio

We are seeking a

competent Customer Support Specialist

to join our dynamic digital banking team.

This role involves managing client inquiries, ensuring smooth day-to-day interactions between the bank and its clients, preparing documentation, and overseeing the application processes to streamline client onboarding and support.

What you will do:Address and resolve customer inquiries and issues related to banking and payment processing. Provide exceptional customer service through various channels. Monitor and reply to support queries and feedback in a timely manner, escalating and resolving issues with other teams if required. Prepare, manage, and review necessary documentation for client onboarding and ongoing support, ensuring accuracy and regulatory compliance. Maintain accurate records of customer interactions and transactions. Manage client applications in banking, ensuring all required documentation is accurate and submitted in a timely manner. Review and process official banking documents to verify client information and maintain up-to-date records. Send applications to Banking as a Service (BaaS) providers and Acquiring Banks. Handle the setup of approved clients, ensuring all regulatory requirements are met. Efficiently deal with support tickets, prioritizing based on urgency and impact. rack and analyze ticket trends to identify areas for improvement. Work closely with various departments, ensuring clear communication and follow-up on tasks. Act as a problem solver by investigating issues, sometimes requiring analysis of system logs and generating reports to find solutions.

Who you are:Minimum of 3 years of experience in banking or payments processing; experience in fintech is highly desirable. Familiarity with eCommerce environments would be advantageous. Ability to think critically and independently to resolve complex financial issues. Excellent verbal and written communication skills, capable of explaining complex concepts in simple terms. Proficient in managing multiple tasks, prioritizing work, and meeting deadlines. Ability to work autonomously with minimal supervision while still collaborating effectively within a team. Comfortable working in a fast-paced, evolving digital banking environment. Proactive in seeking solutions and improving customer experience. Advanced English Profiency.

What we offerThis is a contractor role, which means you will manage your own taxesFull-remote positionCompetitive Compensation.

Feel free to ask me if you have any questionsGrowth OpportunitiesA diverse, supportive environment that values collaboration and innovation.