Customer Support Specialist (Categoria Protetta BOLOGNA

Customer Support Specialist (Categoria Protetta
Bologna
Emilia Romagna, BOLOGNA

ABOUT MUSIXMATCH**:

Musixmatch is the leading music metadata company, featuring the world's largest lyrics catalog and +70M user contributors.

Musixmatch is the trusted global partner of companies like Spotify, Apple, Amazon Music, Meta, Google, MTV, Shazam, Vevo and has a partnership with +100, 000 music publishers including Sony/ Music Publishing, Universal Music Publishing, Warner/Chappell, Kobalt, BMG Rights, and the Harry Fox Agency.

We are a bunch of creatives who care about our work and what we do.

We believe that participation and collaboration are key to getting things done well.

We are looking for tech-savvy people who are eager to learn in a fast-paced environment, who have an international outlook on life, and who love taking on new challenges.

**Position**:

This role is perfect for someone who is excited about collaborating with other teams to identify, unify, and escalate customer requests to Engineering/Product partners.

As a Customer Support Specialist, you will help customers to get the best from our technology.

**What you will do**:

- Provide support to customers on technical issues through an effective troubleshooting process;

- Keep track of recurring complaints from customers and escalating them to the appropriate person or department;

- Identify opportunities to improve operating procedures and the collection of articles in our help center;

- You will be accountable for meeting individual (KPIs) and team goals;

- Prepare FAQs, and improve our customer care notes and document support.

**Requirements**:

Good command of written and spoken English to handle English speaking customers and work with an International team;

- Passionate about Customer service and have Customer service skills - empathy, patience, great communication;

- Tech savvy with analytical thinking and high problem-solving skills;

- Curious, investigative and inclined to get to the bottom of things.

**It's Great if you have**:

- Fresh graduates who are passionate in customer service are also welcomed to apply.

**WHAT WE OFFER**:

- Flexible schedule

- Generous training budget

- Top class tech and equipment

- Company-wide retreat once per year

- Welfare plan

**COVID-19 DISCLAIMER**:

Musixmatch is actively hiring and, in response to COVID-19, conducting all interviews and onboarding virtually.