Customer Support Specialist Cch Tagetik - Full Lucca

Customer Support Specialist Cch Tagetik - Full
Lucca
Toscana, Lucca

You will:

- Manage customers' requests relating to the use of our software products- Use good judgement to make sound decisions in identifying, resolving & escalating issues when necessary- Manage communication between customer and other internal support teams-

- Interact with the customers about the issues and monitor the resolution process providing frequent feedback about the status of each incident- Anticipate unpleasant situations and quickly escalate critical issues- Resolve well known cases independently

You have:

- Degree in Business, Accounting, Information Technology or similar background- Experience working with CCH Tagetik or experience in a set of processes or features. - Minimum 2 years experience of customer service for Software product- Strong ability to document troubleshooting and solutions material- Good organizational and planning abilities including incident management skill- Good problem-solving skills, ability to work on own initiative- Strong empathy and ability to work with all types of customer personalities- Strong collaboration skills- Fluency in Italian and English

Financial/Business administration experience and/or solid knowledge of financial concepts (Consolidation, closing, planning, budgeting) is a strong plus.

What do we offer you at CCH Tagetik part of Wolters Kluwer? - Flexible working hours where you can start between 8:00 and 10:00 and flexible working policy- English classes and full access to E-learning platforms such as Pluralsight, LinkedIn Learning and Udemy. - Continuous training plans provided through in-person courses, certifications, training-on-the-job, webinars. - Performance plans where we would like to determine which career path you prefer to follow.

Annual performance and salary reviews. - Community and teambuilding events like the global code games, network events and Wolters Kluwer value days.

LI-remote