Customer Support Specialist (F/M/D) Berlin, Germany Milano

Customer Support Specialist (F/M/D) Berlin, Germany
Milano
Lombardia, Milano

The position As a Customer Support Specialist, you will be working onsite in our centrally located Berlin office. As part of this role, you will: Join our team of Customer Support Specialists and have the opportunity to define and meet our customer goals, ensure the highest quality experience for our customers in a new city, and maintain existing relationships in the UK, Germany, France, Italy, and Spain Front-line support: assisting all customers by delivering the best customer support possible, helping them to understand and solve operational challenges. Proactively communicating to go above and beyond for our first customers in a new city. Problem-solving technical issues and prioritizing: working with the tech team to build cases and prioritize them, ensuring our customers have a smooth resolution when it comes to technical bugs. Ensuring all transactions through the app are smooth sailing by reviewing all orders, whilst improving these processes for scaling. Analyze Hive customer processes to identify improvement opportunities, drive their implementation, and scale them globally. Be the voice of customers with the product and tech team, and work closely with these teams to design new processes as Hive evolves and grows. If this role gets you excited, please apply with a cover letter detailing a time you went above and beyond for a customer Your profile Enthusiasm to build an early-stage company and reshape D2C e-commerce fulfillment. 1-3 years of customer-related experience is a plus. Relentless drive and hands-on entrepreneurial mentality. Experience in being part of technical projects is a plus. Experience in designing, building, and executing new processes. Clear, professional, and informative written and verbal communication style. Excellent organization, time management, and prioritization skills. Analytical and loves to dig into the numbers. Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity. Fluent in English and at least one of the following languages (minimum C1): German, Italian, French, Spanish, Dutch. Our offering Be part of the Hive. Join a dynamic, high-performing team of exceptional people with diverse expertise. Our team includes professionals from McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J. P. Morgan, and DHL. At Hive, we foster a culture of trust, collaboration, empowerment, and constructive feedback, creating a positive and inspiring work environment. Make an impact. Be part of a fast-growing company with an entrepreneurial spirit, operating at lightning speed. This is your chance to grow alongside us, shaping the future of commerce operations. You will be valued. We offer competitive compensation packages, including virtual employee stock options for all full-time team members. You'll also receive a macbook as main hardware for work and tools that best suit your working style. We support your well-being. Enjoy 30 vacation days per year, with the option for a sabbatical after every three years. We also provide a dedicated monthly wellness and productivity budget to help you stay at your best. We've got you covered. We provide the operating system, apple hardware, and additional tech equipment you need to do your best work—screens, gadgets, and more. And there's more Free drinks and snacks in our office locations. Be part of regular team events, including offsites that bring the Hive together. Be part of Hive Any questions? J-18808-Ljbffr