Customer Support Specialist (L.68/99) Bardi

Customer Support Specialist (L.68/99)
Bardi
Emilia Romagna, Bardi

Take your next career step at **ABB** with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.

Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

**Posizione**:

Provide internal and external customer support (e. g.

order, documentary and payment related assistance) and coordinate with relevant stakeholders to have complete project ownership and ensure customer expectation and satisfaction.

**Your responsibilities**:

- Data Entry:

- Ensures a correct and precise record of the order, any variations and consequent invoicing.

Prepares the necessary documentation for the export of the goods and any declarations requested by the customer.

- Customer assistance:

- Ensures the resolution of customer issues (e. g. , order, documents, payments) by coordinating with Sales, Project Manager and Engineer, Shipping Management, and other internal and/or external teams.

Support resolution with After-Sales Service and/or Spare Parts teams.

- Customer relations:

- Proactively informs customers about issue status based on inputs and clarifies any questions.

Ensures a positive customer experience throughout the entire process.

**Requisiti**:

**Your background**:

- Good knowledge of Excel, Word and Power Point.

- Language - good knowledge of English, Italian (Essential).

- Dynamic individual with excellent attention to detail and good interpersonal skills.

- Capacity to work in team.

- High school diploma or bachelor Degree.

- Nice to have: SAP.

**Altre informazioni**:

**Your benefits**:

- Enjoy a stable employment in a company with a long history in innovation and technology

- Collaborate with experienced experts in an international environment

- Seize individual development and training opportunities, from job specific to soft skills

- Get private medical care (including offers for family members)

- Receive attractive remuneration based on your experience and skills, and other financial benefits

- Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities

- Smartworking

Dalmine, Bergamo, Italy Full-Time Regular/Permanent