Customer Support Specialist Level 1 Rho

Customer Support Specialist Level 1
Rho
Lombardia, Rho

M-Cube** is a leading company in **In-Store Digital Engagement solutions**, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops **innovative digital solutions** to improve service, engagement, customer retention and communication within the **retail industry**.

M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store.

With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50, 000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors.

- **The job**_

- **Your responsibilities**_

- Handling product exchange logistics by insuring the shortest possible exchange procedures

- Updating the internal data base with any modifications or changes on the present status of our customers

- **Your profile**_

- **English Level C1**:

- Proficiency in MS Office

- Great communication and interpersonal skills

- Autonomous, organized and stress resistant

- **Would be a plus**_

- Proficiency in a **second language (French)**:

- Previous experience in technical customer service/Help desk is an asset

- Ability to diagnose a technical problem and identify the solution to resolve

- Knowledge of collaborative work software virtualized environments (CMS, Helpdesk softwares, GSuite, etc. ), ssh consoles, VPNs and settings in JSON format

- Knowledge of Audio / Video environments (file formats, streaming formats, Audio / Video connections, screen settings, encoding)

- **Our offer**_

- A salary in line with experience and market conditions;

- Meal vouchers and employees discounts platform;

- The opportunity to work remotely in accordance with the Company hybrid working policy

- **Workplace**_

Trieste

**Job Types**: Temporary, Full-time

Contract length: 3 months

Contratto di lavoro: Tempo pieno, Tempo determinato

Durata contratto: 3 mesi

Benefit:

- Buoni pasto

- Lavoro da casa

Orario:

- Dal lunedì al venerdì

Tipi di retribuzione supplementare:

- Quattordicesima

- Straordinario

- Tredicesima

Esperienza:

- addetto/a assistenza clienti: 1 anno (Preferenziale)

Lingua:

- inglese (Obbligatorio)

- Francese (Preferenziale)