Customer Support Specialist - Temporary Bardi

Customer Support Specialist - Temporary
Bardi
Emilia Romagna, Bardi

Customer Support Specialist - Temporary**:

**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.

Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

**:

The Customer Support Specialist is the first point of contact for ELSB/ELSP customers and business partners of the EL business in Italy.

Reporting to the Order Handling / Order Entry Team Leader and using your customer service skills and knowledge, you will aid the Customer Operation team by reacting to customer inquiries.

**This position reports to**:

EL Customer Operations Manager

**Your responsibilities**:

- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.

- Monitoring the status of orders.

- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.

- Supporting the customer during Order Entry process.

- Ensuring a positive customer experience by giving them regular updates and clarification.

- Observing the overall process and trends across inquiries and identifying improvement areas.

**Your background**:

- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.

- Preferential knowledge of SAP, Sales Force and Excel.

- A collaborative, solution-focused approach, and strong written and spoken communication skills.

- Fluent spoken and written English.

**More about us**: