Customer Support Specialist With Italian Piacenza

Customer Support Specialist With Italian
Piacenza
Emilia Romagna, Piacenza

Job Title: Customer Support Specialist with Italian

Your Responsibilities: Develop an in-depth knowledge of our client's platform. Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone. Communicate thoughtfully to provide answers to questions for both technical and non-technical end users. Diagnose software problems and resolve customer complaints using established processes. Provide support and guidance on non-technical related questions (e. g. , marketing, sales, or other e-commerce setup questions). Document troubleshooting and problem resolution steps. Our Requirements: A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills. Passionate about creative problem solving for customers and end users. Fluency in Italian (C1 level) and communicative knowledge of English (B2 level). Self-motivated, eager to learn, and thrive in a collaborative environment. Capable of adapting quickly to changing priorities. Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce. What We Offer: Full-time employment contract or civil contract with flexible working hours. Dive into our comprehensive paid training program and emerge as a customer support legend! Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance. Embrace the freedom of work with no dress code. Spread the love and earn extra rewards through our epic employee referral program. Location: Poland, Szczecin

Language Requirements: English, Italian (Required)

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